Operations Manager

ZICO Trust (M) Berhad; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A registered trust company in Malaysia is seeking an Operations Manager with a banking background. The role involves overseeing daily operations, ensuring compliance with regulations, and maintaining professional client relationships. Candidates should have 3-5 years of experience in banking or operations, along with a relevant diploma/degree. Proficiency in both Bahasa Malaysia and English is essential, alongside strong communication and organizational skills. This position offers a salary range of RM5,000 – RM6,000 monthly, comprehensive benefits, and a commitment to client service excellence.

Benefits

EPF & SOCSO contributions

14-18 days annual leave

Group Medical Insurance

Monthly lifestyle allowance

Dental and optical reimbursement

Qualifications

• 3-5 years of relevant experience in Banking or Operations.
• Fluent in Bahasa Malaysia and English.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Oversee daily operations ensuring accurate task completion.
• Manage trust applications and compliance with regulations.
• Provide quality client service and maintain professional relationships.

Skills

Banking knowledge

KYC and AML knowledge

Microsoft Office proficiency

Excellent communication skills

Strong organizational skills

Education

Diploma/Degree in relevant field

Job description

ZICO Trust (M) Berhad is a registered trust company under the Trust Companies Act 1949 of Malaysia and is regulated by the Companies Commission of Malaysia (CCM). We aspire to provide a diverse range of trust services to our clients during our period of business operation. We specialise in Private Trust, Fiduciary services and Estate Planning services. Acting as a trusted intermediary for businesses and individuals, our support revolves around the seamless facilitation of asset administration and astute management, all with the ultimate goal of ensuring the smooth transition of assets to their rightful and deserving beneficiaries.

We provide a range of services aimed at ensuring effective investment and proficient wealth management. Our unwavering commitment is to prioritise our clients' interests above all else, making their financial well-being the focal point of every decision. To fulfill this commitment, our team consists of highly skilled and experienced legal and financial experts, ensuring our clients receive the highest level of expertise and guidance in their wealth management journey.

Our affiliation with ZICO enables us to strengthen our services. It also allows individuals and organisations to capitalise on opportunities across the ASEAN region through ZICO's multidisciplinary professional services, regional capabilities and local insights.

OVERVIEW

We are seeking a motivated and detail-oriented Operations Manager with a banking background to lead the daily operational functions of our services. Key responsibilities include overseeing the implementation of effective internal controls, managing client onboarding processes, supervising the preparation and distribution of client documentation, and collaborating with cross-functional teams to ensure smooth and efficient operations while driving continuous improvement across workflows.

HIRING POSITION :

Operations Manager.

JOB LOCATION :

Company : ZICO Trust (M) Berhad.

Full time : On site – no work from home / hybrid

Weekdays : 8.30 a.m. - 5.30 p.m.

DUTIES & RESPONSIBILITIES :

Team & Operations Management

Oversee team members in daily operations, ensuring tasks are completed accurately.

Liaise with the Head of Operations on operational issues, team matters, and ongoing projects.

Trust Administration

Apply and utilise company policies to ensure efficient processing of client trust applications.

Manage day-to-day administration of trust structures in accordance with trust deeds, internal policies, and legal requirements.

Monitor and review trust accounts to ensure accurate records and proper distributions.

Liaise with beneficiaries, and relevant parties to coordinate trust-related matters.

Maintain updated knowledge of trust laws, regulations, and best practices.

Regulatory Compliance & Risk Management

Apply and adhere to internal controls in compliance with applicable regulations (e.g. PDPA, AML, Trust Act, Companies Act, Income Tax Act, Trustee Companies Act).

Use relevant screening tools to monitor and assess potential or existing clients for due diligence and KYC/AML requirements.

Ensure proper documentation and risk assessments are conducted for all trust-related transactions.

dentify compliance risks and elevate issues as appropriate.

Support compliance audits, internal review & regulatory filings.

Collaborate with cross-functional teams to ensure efficient service delivery.

Provide guidance and support to junior operational staff.

Identify areas for process improvement and recommend solutions to enhance efficiency.

Operational Efficiency & Process Improvement

Identify operational inefficiencies and recommend improvements to senior management.

Support automation and digitalisation initiatives to enhance trust administration processes.

Assist in the implementation and adoption of technology solutions across trust operations.

Ensure timely execution of tasks and deliverables in line with company service standards.

Client Relationship Management

Provide quality service to clients by responding to inquiries and resolving issues efficiently.

Maintain professional relationships with clients, intermediaries, and stakeholders.

Participate in client onboarding and ensure all necessary due diligence and documentation are in place.

Reporting & Documentation

Prepare trust-related reports, statements, and regulatory filings as required.

Maintain accurate and up-to-date records in accordance with audit and regulatory standards.

Support audit and internal reviews by providing necessary documentation and explanations.

Collaborate effectively with clients, internal teams, and external professionals to ensure smooth coordination and successful outcomes.

Keep up-to-date with internal processes, regulatory changes, and industry best practices to enhance accuracy, efficiency, and compliance in daily operations.

Collaborate with various departments to optimize operational procedures and ensure effective teamwork across the organization.

Additional Responsibilities

Perform other relevant tasks as assigned by senior management to support the efficient operation of the business.

JOB REQUIREMENTS :

3-5 years of relevant experience (Banking / Process Executive / Operations Executive).

Possess a Diploma / Degree in the relevant field.

Proven knowledge of Know Your Customer (KYC) and Anti-Money Laundering (AML) practices.

Fluent in Bahasa Malaysia and English.

Proficient in Microsoft Office application and other relevant software.

Excellent written and verbal communication skills, with the ability to offer valuable insights.

Ability to work effectively in a fast-paced environment with minimal supervision.

Excellent interpersonal skills, with the ability to engage effectively with diverse audiences.

Strong organizational skills and the ability to prioritize tasks under pressure.

Experience in handling confidential information securely.

Demonstrated leadership and management skills, with the ability to communicate clearly with diverse teams.

Strong analytical and problem-solving skills, with the ability to assess legal challenges and provide strategic solutions.

Familiarity with industry practices and professional standards.

SALARY RANGE :

RM5,000.00 – RM 6,000.00 per month (depending on experiences).

STATUTORY CONTRIBUTIONS & BENEFITS :

EPF & SOCSO contributions will be made according to the statutory guidelines.

Annual leave entitlement is 14 days per year, calculated on a pro-rata basis during the probation period.

Medical leave is granted up to 14 days per year, as per the Employment Act.

After Confirmation

EPF & SOCSO contributions will continue as required by law.

Annual leave increases to 18 days per year, with full entitlement effective upon confirmation.

Medical leave remains at 14 days annually, in accordance with the Employment Act.

Group Medical Insurance coverage is provided to all employees.

A monthly lifestyle allowance will be provided to support wellness and lifestyle-related costs.

Dental care expenses are reimbursed annually within a specified limit.

Optical expenses are reimbursed annually within a specified limit.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an operations manager?
• Are you willing to undergo a pre-employment background check?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?

What can I earn as an Operations Manager