Operations Manager

RCX GROUP; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking an Operations Manager to oversee daily operations and ensure high service standards in an upscale environment. The ideal candidate will have a Diploma or Bachelor's degree in Business Administration or Hospitality Management and at least 5 years in a managerial role in the F&B industry. Key responsibilities include managing team performance, overseeing operational procedures, and ensuring compliance with all regulatory requirements. Strong leadership and communication skills are essential.

Qualifications

• Minimum 5 years of experience in a managerial role within the F&B industry.
• Proven experience as an Operations Manager.
• Strong ability to lead and develop teams.

Responsibilities

• Manage daily outlet operations to ensure smooth service and brand standards.
• Oversee opening and closing procedures and cash handling.
• Recruit, train, coach, and manage outlet teams.

Skills

Leadership

Strategic planning

Conflict resolution

Financial monitoring

Communication

Education

Diploma or Bachelor's Degree in Business Administration or Hospitality Management

Job description

Requirements

• Diploma or Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
• Able to speak in English, Bahasa Malaysia and Mandarin
• Minimum 5 years of experience in a managerial role within the F&B industry, in an upscale, themed fine dining environment.
• Proven experience as an Operations Manager
• Strong strategic planning skills with the ability to make proactive, data-driven decisions to improve operations and guest satisfaction.
• Excellent leadership, delegation, and team development capabilities to foster a high-performance, service-oriented culture.
• Exceptional communication, interpersonal, and conflict-resolution skills to manage staff and guest relations effectively.
• Demonstrated ability to monitor financial performance, control costs, and drive profitability.
• High level of professional integrity and attention to detail, with a commitment to maintaining brand standards in ambiance, service, and compliance.
• Self-motivated, adaptable, and results-driven with a positive and professional attitude.
• Able to work independently while leading a diverse team in a fast-paced, dynamic outlet environment.

Key Responsibilities

• Manage daily outlet operations to ensure smooth service, brand standards, and venue presentation.
• Oversee opening and closing procedures, including safety checks and cash handling.
• Recruit, train, coach, and manage outlet teams; plan shifts and manpower deployment.
• Monitor sales, labour costs, and operating expenses; provide performance updates to management.
• Work with marketing teams to execute promotions, campaigns, and events.
• Handle guest feedback and complaints professionally to maintain high service standards.
• Ensure all licenses, hygiene, safety, and regulatory requirements are fully complied with.
• Liaise with vendors, suppliers, landlords, and authorities to support operations.
• Support menu quality, consistency, and new outlet setup when required.
• Perform ad-hoc duties as assigned by the General Manager.