OPERATIONS MANAGER

Scarlett Fast Retail; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A prominent retail company in Johor, Malaysia, seeks an experienced Operations Manager to lead end-to-end operational activities of its supermarket chain. The successful candidate will ensure efficient store operations, drive profitability, and uphold high service standards. Required qualifications include a Bachelor's degree and 5-8 years in retail operations, with strong leadership and financial acumen. This role involves managing multiple stores, and the ability to communicate in English and Bahasa Malaysia is essential.

Qualifications

• Minimum of 5-8 years’ experience in retail operations, ideally in a supermarket environment.
• At least 2-3 years in a managerial role managing multiple store operations.
• Proficiency in English and Bahasa Malaysia required.

Responsibilities

• Develop and implement operational strategies across all outlets.
• Manage and optimize store operations including inventory management.
• Monitor KPIs and drive continuous improvement initiatives.
• Lead and develop the operations team with clear objectives.

Skills

Leadership skills

Financial acumen

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree in Business Administration, Retail Management, Logistics

Tools

MS Office (Excel, PowerPoint)

POS / ERP systems

Job description

Role Overview

The Operations Manager will lead and oversee the end-to-end operational activities of the supermarket chain, ensuring efficient store operations, cost control, high service standards, and adherence to company policies & SOPs. The role is pivotal in driving profitability, operational excellence, and delivering a seamless shopping experience for customers.

Key Responsibilities

• Develop, implement and monitor operational strategies, policies and procedures across all outlets to ensure alignment with company goals.
• Manage and optimise store operations: opening/closing procedures, store layout, housekeeping, safety & security, cleanliness.
• Oversee inventory management and stock control: ensure correct stock levels, minimise shrinkage/spoilage, coordinate with supply chain and merchandising teams.
• Monitor and analyse key performance indicators (KPIs) (sales, costs, labour, wastage, shrinkage) and take corrective actions to drive continuous improvement.
• Collaborate with merchandising, procurement and marketing to ensure product availability, pricing, promotions execution and store readiness.
• Lead and develop the operations team (store managers, area managers, supervisors): set clear objectives, coaching, performance reviews, staffing, scheduling.
• Ensure compliance with all regulatory, health & safety, food safety, halal (if applicable) and environmental standards.
• Manage cost control initiatives: labour productivity, utilities, operational expenses, waste reduction.
• Support new store openings/relocating outlets: site readiness, operational setup, training, SOP roll-out.
• Handle customer service issues escalated from stores; ensure high standards of service recovery and customer satisfaction.
• Drive process improvements and operational innovations to enhance efficiency, reduce cost and improve store performance.

Required Qualifications & Experience

• Bachelor’s degree in Business Administration, Retail Management, Logistics or related field.
• Minimum of 5-8 years’ experience in retail operations (ideally supermarket/grocery environment) in Malaysia, with at least 2-3 years in a managerial role.
• Proven track record in managing multiple store operations, cost control, inventory management and leading teams.
• Strong financial acumen: ability to interpret P&L, budgets, reports and drive performance.
• Excellent leadership, organisational, analytical and problem-solving skills.
• Good interpersonal and communication skills; ability to liaise across functions and manage change.
• Proficient in MS Office (Excel, PowerPoint) and comfortable using POS / ERP / retail operations systems.
• Language: Proficiency in English and Bahasa Malaysia required. Working knowledge of Mandarin would be a strong advantage (especially if key stakeholders/management speak Mandarin).
• Willingness to travel and visit outlets regularly, including weekends/holidays if required.