Operations Manager

Domino's Pizza Malaysia; Johor; On-site; MYR 68,000 - 85,000; Full time

Job summary

A leading food service company is seeking a District Manager to oversee operations across multiple locations in Johor and Klang Valley. The ideal candidate will have at least 3 years of experience in QSR operations, with proven store management skills. Responsibilities include driving business performance, ensuring customer satisfaction, and leading the development of store teams while maintaining compliance with food safety standards. Strong financial acumen and proficiency in Microsoft Office are essential for this role.

Qualifications

• Minimum 3 years of experience in QSR operations or Food and Beverage companies.
• Proven experience in store management.
• Deep understanding of Food & Beverage SOPs and operational standards.

Responsibilities

• Drive business performance across all districts.
• Lead, mentor, and develop District Managers and Store Managers.
• Ensure high customer satisfaction by monitoring NPS scores.
• Achieve revenue and profitability targets.
• Maintain compliance with food safety standards.

Skills

Operational excellence

Team leadership

Communication skills

Conflict resolution skills

Financial acumen

Tools

Microsoft Office

Job description

Responsibilities

• Drive business performance across all districts by aligning store operations with company strategies and key performance indicators (KPIs).
• Lead, mentor, and develop District Managers and Store Managers, overseeing succession planning and talent pipeline initiatives.
• Promote and embed Domino’s culture and values across all levels of the organization.
• Ensure consistently high customer satisfaction by monitoring NPS scores and resolving escalated issues effectively.
• Achieve revenue and profitability targets while optimizing food and labor cost efficiencies.
• Maintain full compliance with food safety standards, health regulations, and operational SOPs across all regions.
• Collaborate with cross-functional departments to deliver operational excellence and drive business results.
• Analyze performance reports and implement targeted action plans to address underperformance.
• Lead crisis management initiatives and support store recovery plans as required.
• Represent the Operations team in strategic planning and corporate initiatives, contributing to overall business strategy.

Qualifications

• Minimum 3 years of experience in QSR operations or Food and Beverage companies.
• Proven experience in store management.
• Strong skills in operational excellence and team leadership.
• Deep understanding of Food & Beverage SOPs and operational standards.
• Ability to coach, mentor, and develop store teams effectively.
• Excellent communication and conflict resolution skills.
• Strong financial acumen, including budgeting, cost control, and revenue optimization.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Must be able to oversee and support stores across Klang Valley and Johor Bahru.