Operations Lead

SHAKE SHACK MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-known global restaurant chain in Kuala Lumpur is seeking an experienced management professional to oversee operational growth and strategic planning. The role involves identifying operational challenges, developing effective solutions, and ensuring compliance with safety and legal standards. Candidates should have a minimum of 5 years in a related field, strong leadership qualities, and excellent communication skills. Join a dynamic team focused on growth and brand integrity in an exciting environment.

Qualifications

• Minimum of 5 years at a progressive restaurant or hospitality company, preferably supporting a global brand.
• Ability to multi-task and work across various departments.
• Excellent oral and written communication skills.

Responsibilities

• Own the management structure that supports company growth.
• Identify operational challenges and opportunities within the regions.
• Develop and execute strategic and operational plans.

Skills

Leadership skills

Operational strategy

Communication skills

Interpersonal skills

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Project management software

Job description

• Management & organizational growth: Own the management structure that supports both company‑wide and individual growth. Continuously develop and support a strong leadership pipeline to meet the company’s evolving needs.
• Operational opportunity identification: Identify operational challenges and opportunities within the region(s) and, in partnership with the Home Office, lead efforts to find effective solutions and improvements.
• Strategic & operational planning: Develop and execute strategic and operational plans for the region(s), setting clear goals, measuring results, and deploying learnings to refine strategies.
• Leadership development & support: Oversee the recruitment, development, performance and ensuring that they meet the company’s growth and performance goals.
• Consultative support to area directors & general managers: Act as a consultant to Director, analyzing current business performance and helping to lay out actionable plans for improvement.
• Bench strength & succession planning: Maintain and implement strategies to strengthen the management bench, ensuring the company is prepared for successful growth and leadership succession.
• Communication & information management: Uphold communication standards and ensure that deliverable information is shared consistently, accurately, and effectively across teams and departments.
• Safety, legal & administrative compliance: Lead teams in ensuring compliance with safety, administrative, and legal procedures, adhering to all regulatory requirements.
• Budget management & resource allocation: Manage the Repair & Maintenance (R&M) budget, prioritizing resource needs to ensure operational efficiency and cost control.
• Brand integrity: Ensure that all team members align with and embody company values, culture, and operational excellence.
• Regional collaboration & consistency: Plan and coordinate regular roundtable discussions or conference calls within the region(s) to ensure alignment on operational goals, initiatives, and messaging across teams.
• Cross‑functional collaboration with Home Office: Foster open communication and collaboration between Home Office disciplines and field operations, ensuring that all teams are aligned on priorities and objectives.
• Addressing operational shortcomings: Demonstrate urgency and conviction in addressing operational shortcomings and inefficiencies, taking ownership of issues and leading efforts to resolve them.
• New location start‑up management: Own the operational start‑up budget for new locations, ensuring smooth and cost‑effective openings in line with company goals.

• Minimum of 5 years at a progressive restaurant or hospitality company, preferably supporting a global brand.
• Computer skills: Word, Excel, PowerPoint, project management software.
• Ability to multi‑task and work across various departments and their associated projects.
• Excellent oral, written, organizational (will need to prioritize different tasks) and interpersonal skills.
• Team oriented.

Kuala Lumpur City Centre, Kuala Lumpur, MY