Operations Fulfilment Executive

BloomThis Flora; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A floral company in Malaysia is seeking an Operations Fulfilment Executive to manage and coordinate logistics and production processes. The successful candidate will oversee inventory management, shipment tracking, and production floor activities, ensuring timely deliveries and adherence to quality standards. Applicants must hold a relevant diploma or degree and have 1-3 years of experience in logistics or operations fulfillment, preferably within the FMCG or e-commerce sectors.

Qualifications

• 1–3 years of experience in logistics, production, or operations fulfilment.
• Experience in FMCG, e-commerce, or retail is preferred.
• Ability to manage time-sensitive tasks in a fast-paced environment.

Responsibilities

• Coordinate inbound and outbound logistics for timely order fulfilment.
• Oversee daily production activities across workstations.
• Identify and implement process improvements to enhance productivity.

Skills

Organizational skills

Coordination skills

Attention to detail

Communication skills

Education

Diploma or Degree in Logistics, Supply Chain or Business Operations

Tools

Microsoft Excel

Google Sheets

Job description

As an Operations Fulfilment Executive, you will be responsible for managing and coordinating the end-to-end logistics and production fulfillment process from inventory management and shipment tracking to overseeing production floor activities such as flower arrangement, quality control, packaging, and timely dispatch.

Key Responsibilities

Logistics & Inventory Coordination

• Coordinate inbound and outbound logistics, ensuring timely and accurate order fulfilment.
• Manage and monitor shipments, including tracking deliveries to ensure adherence to customer expectations.
• Work with suppliers, vendors, and internal teams to ensure seamless logistics operations and resolve delivery issues.
• Maintain accurate inventory records including receipts, stock on hand, and dispatches and reconciles any discrepancies.
• Optimize transportation routes and modes to reduce delivery time and cost.
• Prepare and analyse logistics reports and KPIs to track performance and recommend improvements.
• Manage service level agreements (SLAs) and performance of logistics service providers.

Production Floor Operations

• Oversee daily production activities across all workstations: flower prepping, arrangement, QC, packaging, and handover.
• Ensure each station is well-staffed, equipped, and operating smoothly without delays or bottlenecks.
• Coordinate closely with the purchasing and warehouse teams to ensure material readiness before production.
• Supervise workflow, resolve on-the-floor issues in real time, and elevate concerns to the superior when necessary.
• Enforce production standards including cleanliness, and safety.
• Monitor and report real-time production performance and daily outputs.

Process Improvement & Cross-Functional Collaboration

• Identify and implement opportunities to streamline operations, reduce waste, and improve productivity.
• Stay updated on industry best practices, technologies, and operational trends in logistics and production.

Others:

• You may be required to carry out any other ad-hoc tasks or duties assigned by management to support overall business and operational needs.

Requirements

• Diploma or Degree in Logistics, Supply Chain, Business Operations, or a related field.
• 1–3 years of experience in logistics, production, or operations fulfilment (FMCG/e-commerce/retail background preferred).
• Strong organizational and coordination skills with attention to detail.
• Ability to manage time‑sensitive tasks in a fast‑paced, high‑volume environment.
• Proficient in Microsoft Excel, Google Sheets; ERP or inventory system experience is a plus.
• Good interpersonal and communication skills to work across departments.
• Willingness to work weekends, public holidays, or extended hours during peak periods.