Operations Executive (Pickleball Facility)

Jobstreet Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A sports facility management company in Malaysia is seeking an Operations Executive. The candidate will support daily operations of the pickleball facility, focusing on service standards, customer communication, and staff coordination. Ideal applicants should have a diploma or degree and prior experience in operations or customer service, with a preference for a background in sports or hospitality. The role involves a rotational shift schedule and offers a dynamic work environment.

Qualifications

• 1–3 years’ experience in operations, customer service, or facility support.
• Proactive, detail-oriented, and able to work both independently and collaboratively.
• Interest in sports or recreational facilities is preferred.

Responsibilities

• Assist with daily operations of the pickleball facility.
• Coordinate staff and scheduling.
• Maintain inventory and cleanliness standards.
• Handle customer communications across various platforms.
• Monitor daily operations and report issues.

Skills

Organizational skills

Multitasking abilities

Communication skills

Customer service

Education

Advanced/Higher/Graduate Diploma or Bachelor’s degree

Job description

Operations Executive (Pickleball Facility)

The Operations Executive will support the Operations Manager in ensuring the smooth day-to-day operations of the pickleball facility. The role focuses on operational coordination, customer service, staff support, and administrative tasks to maintain high service standards and efficient facility management.

Responsibilities

• Assist with daily operations of the pickleball facility, ensuring smooth execution of activities and adherence to service standards.
• Assist in coordination of staff and casual workers, scheduling, and roster management.
• Maintain inventory, cleanliness, safety, and standard operating procedures.
• Handle customer communications across phone, email, social media, and live chat platforms.
• Assist with customer bookings, cancellations, rescheduling, and application of service policies.
• Support complaint resolution and follow up on customer feedback.
• Monitor daily operations and report issues to the Operations Manager.
• Support internal communications and implementation of policy updates.
• Assist in preparing marketing content, campaigns, and promotional materials, and support community events and engagement initiatives.
• Assist with partner and sponsor coordination, including co-branded programs and activations.
• Collect operational, customer, and competitor data for analysis.
• Support reporting, performance tracking, and provide insights as directed.
• Assist with training and onboarding of new staff as required.

Requirements

• Advanced/Higher/Graduate Diploma or Bachelor’s degree in any field.
• 1–3 years’ experience in operations, customer service, or facility support, preferably in sports, recreation, or hospitality.
• Strong organizational, multitasking, and communication skills.
• Proactive, detail-oriented, and able to work independently as well as collaboratively.
• Interest in sports, recreational facilities, or community engagement initiatives preferred.
• Ability to handle multiple tasks in a fast-paced environment and maintain service excellence.
• Able to work on rotational shifts schedule as part of operational needs.