Operations Executive (HK & Macau Support)

iFAST Global Hub AI Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading Fintech wealth management firm in Kuala Lumpur seeks an Operations Executive responsible for delivering exceptional service to clients. The role demands excellent communication skills and attention to detail as you handle daily operations in the pension department and improve processes. Candidates must have finance-related diplomas and 1-3 years of relevant experience. This position offers numerous perks, including employee share options and comprehensive insurance, ensuring a rewarding work experience.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust & 50% staff rebate on investments

Free snacks & beverages

Access to a relaxation room with massage chairs

Participation in yearly activities and celebrations

Competitive salary packages

Annual Salary Review and Yearly Bonus

Comprehensive insurance coverage

Monthly sports allowance

Free training and continuous learning opportunities

Entitlement to 21 days of annual leave

Qualifications

• 1-3 years of experience in pension services, fintech, or investment-related industry.
• Familiar with operational requirements and regulatory compliance.
• Able to work during Malaysia Public Holidays.

Responsibilities

• Participate in the development of a fintech platform for the Pension industry.
• Identify operational inefficiencies and advise senior management.
• Handle day-to-day operations of the pension department.

Skills

Communication in Mandarin and English

Attention to detail

Ability to thrive in a fast-paced environment

Education

Diploma or Bachelor's degree in finance or related field

Job description

iFAST Corporation Ltd. is a leading Fintech wealth management platform with operations spanning across Singapore, Hong Kong, Malaysia, China, India and UK. The Group offers access to a wide range of wealth management solutions, research and investment seminars, Fintech solutions, and investment administration and transaction services to financial advisory ("FA") firms, financial institutions, banks, Internet companies, as well as retail and high net worth ("HNW") investors in Asia.

We are seeking a highly motivated and customer-focused individual to join our team as an Operations Executive. The successful candidate will be responsible for providing outstanding service to our clients in Hong Kong and Macau, ensuring their needs are met promptly and effectively. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities

• Participate in the development of a fintech platform for the Pension industry;
• Responsible for UAT for web-based applications, and system-generated correspondence;
• Identify operational inefficiencies, advise senior management on insights, and work with the project team to implement process improvement initiatives to increase efficiency and scalability;
• Handle day-to-day operations of the pension department including but not limited to data entry, report preparation and follow up with clients, ensuring efficient and effective service delivery after services in operation;
• Ensure compliance with regulatory and internal policies and procedures;
• Collaborate with cross-functional teams to ensure seamless service/document delivery and execution of platform releases and updates;

Requirements

• 1-3 years of experience in pension services, fintech, or investment-related industry;
• Able to communicate in Mandarin and English, Cantonese is considered a plus;
• A diploma or bachelor’s degree in finance or a related field, or an equivalent combination of education and experience, is required;
• Experience in pension is preferred;
• Familiar with operational requirements, regulatory compliance, and all the related technology trends and challenges;
• Attentive to detail in a fast-paced environment;
• Candidates with more experience may be considered for the position of Senior Executive, ORSO ePension Services;
• Able to work on Malaysia Public Holidays;
• Fresh graduates are welcome to apply;

Perks and Benefits

• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment: 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances: Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave: Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.