Operations Executive (Customer Service)

Collars Consultancy Pte. Ltd.; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A consultancy firm in Kuala Lumpur is seeking a Customer Service Executive to manage day-to-day operations across 10 markets. The role involves creating and automating workflows while enhancing customer satisfaction. Candidates should possess a degree and have 4-6 years of experience in customer service or equivalent operations roles. Excellent English communication and proficiency in Google Sheets are required. This position offers a competitive salary, full remote work, and opportunities for training and career growth.

Benefits

Paid leave up to 30 days

Opportunities for training and career growth

Fast-paced, supportive work environment

Qualifications

• 4 - 6 years of experience in customer service or equivalent operations roles in tech, finance, or fast-paced corporate environments.
• Proficient in Google Sheets and quick to learn new tools.
• Excellent English communication skills, able to present findings and collaborate with senior stakeholders.

Responsibilities

• Learn and manage the day-to-day operations of CS teams that are operating across 10 markets.
• Create, improve, and automate the workflows of the team.
• Increase customer satisfaction.

Skills

Customer service expertise

Detail-oriented

Proactive attitude

Adaptability

Excellent communication skills

Problem-solving

Education

Degree in a relevant field

Tools

Google Sheets

Job description

Learn and manage the day-to-day operations of CS teams that are operating across 10 markets

Create, improve, and automate the workflows of the team

Increase customer satisfaction

Key Requirements

Degree in a relevant field

4 - 6 years of experience in customer service or equivalent operations roles in tech, finance, or fast-paced corporate environments.

Detail-oriented, proactive, adaptable, and willing to take full ownership of outcomes.

Proficient in Google Sheets and quick to learn new tools.

Excellent English communication skills, able to present findings and collaborate with senior stakeholders.

Good communication and problem-solving skills

Competitive salary (based on experience and position level)

Working time: Mon-Fri (10 AM - 7 PM)

Paid leave up to 30 days

Fully remote work

Opportunities for training and career growth

Fast-paced, supportive work environment

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• How would you rate your Mandarin language skills?