Operations Executive

Rocks Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic food and beverage company in Malaysia is seeking an Operations Executive to oversee day-to-day management of Potato Corner outlets. This role involves ensuring operational standards, conducting outlet visits, and supporting new store openings. Ideal candidates should have at least 1 year of operational experience or be fresh graduates with relevant degrees. Strong communication and organizational skills are essential, along with a drive for results and teamwork.

Benefits

Competitive remuneration package

Opportunities for career growth

Qualifications

• Minimum of 1 year of experience in operational roles OR fresh graduates welcomed.
• Passion for results and accountable.
• Ability to work independently and in a team environment.

Responsibilities

• Support day-to-day management of all Potato Corner outlets across Malaysia.
• Ensure operational standards, product quality, and customer experience.
• Conduct routine outlet visits and assist supervisors in daily needs.

Skills

Self-driven

Strong communication skills (BM and English)

Resourceful and energetic

Strong organizational skills

Education

Diploma or Bachelor's degree in Business Administration or related field

Tools

Microsoft Office (PowerPoint, Excel, Outlook)

Job description

We are Rocks. We operate Food & Beverage in Thailand and Malaysia. In Thailand, we are the operator of Potato Corner Thailand and Khao-So-I (local Northern Thai restaurant). Potato Corner Thailand is one of Thailand’s fastest growing F&B companies with more than 110 branches across Thailand in 7 years. We have launched Potato Corner Malaysia in November 2023, and we are looking for an eager and young leader to join our team.

We’re a group of energetic, young and passionate people whose goal is to disrupt and be the best in the F&B industry. We’re achieving this by rethinking how everything is done while innovating and reshaping the business in ways the industry has yet seen.

We believe that with the right people on board, we can achieve this amazing goal together and most importantly, have a lot of fun doing it. So, if you think you have what it takes, we’re excited to welcome you on board!

WHAT YOU WILL BE DOING HERE

The Operations Executive supports the day-to-day management of all Potato Corner outlets across Malaysia. This role ensures operational standards, product quality, customer experience, and store performance meet the expectations of Potato Corner Thailand HQ and Malaysia’s growth strategy. The Operations Executive works closely with outlet teams to provide guidance, audit, training support, and operational problem-solving. This role may require light support on the weekend but can be mobile support.

Key Responsibilities

• Conduct routine outlet visits (scheduled + surprise checks) to ensure compliance with SOPs, hygiene, safety, and product quality.
• Assist supervisors in managing daily operational needs—inventory, sales monitoring, store readiness, and service flow.
• Support new store openings, setup, and pre-launch readiness.
• Monitor sales performance and identify operational issues affecting revenue (slow service, queue management, wastage, manpower gaps, etc.).
• Monitor targeted achievements KPIs for service, quality, and cleanliness (SQC).
• Perform spot checks on stock levels, FIFO practices, product handling, and equipment maintenance.
• Assist outlets in forecasting stock requirements based on sales trends and promotional activity.
• Assist in monitoring wastage reports and identify areas for improvement (prep accuracy, portion control, handling errors).
• Assist in supporting implementation of cost-control initiatives across outlets.
• Prepare weekly outlet operation reports, audit summaries, and action steps.
• Flag operational challenges early and recommend solutions (manpower issues, equipment breakdown, layout inefficiencies).
• Coordinate with internal teams (HR, Marketing, Supply Chain, Finance) to resolve outlet issues efficiently.
• Track competitor activities and provide insights to improve brand competitiveness.
• Assist Operations Manager in executing new operational initiatives, seasonal products, cost‑saving programs, and customer‑experience improvements.
• Participate in new outlet setup, recruitment support, and opening‑day execution.

WHAT YOU WILL GET

• Competitive remuneration package.
• Young team with clear growth trajectory.

WHAT ITS LIKE WORKING WITH US

• Fast‑paced, energetic and fun working environment.
• Flat hierarchy – We all work closely as a team.
• Results‑driven Culture – You are judged by your performance and nothing else.
• Workplace Freedom – You’re responsible for your own schedule. Work how and when you like and we’ll respect it.
• Great opportunities for career growth – We’re a fast‑growing organization that values meritocracy. There’s no limit to how far you can grow.

WHAT YOU NEED TO HAVE

• Minimum of 1 year of experience in operational roles OR Fresh graduates are welcomed, with Diploma or Bachelor's degree in Business Administration or a related field.
• Self‑driven, accountable and passion for results.
• Resourceful, energetic and eager to drive impact.
• Growth mindset with shared vision to grow the company.
• Strong communication skills in BM and English.
• Proficient in Microsoft Office (PowerPoint, Excel, Outlook).
• Strong organizational and time‑management skills.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of basic HR & Finance functions & ERP system is a plus.