Operations Executive

SupportFinity™; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading operational support company in Malaysia is seeking an Operations Coordinator to manage daily operations and support outlets. The role involves coordinating tasks, conducting audits, and improving operational efficiency. Fresh graduates are encouraged to apply. Ideal candidates will have strong organizational skills and a proactive attitude.

Qualifications

• 0–2 years of experience (fresh grads welcome).
• Detail-oriented with strong follow-up.
• Proactive and eager to learn.

Responsibilities

• Coordinate daily operations across outlets and HQ.
• Provide first-level support for outlet operational issues.
• Conduct outlet audits to ensure compliance with SOPs.

Skills

Organizational skills

Problem-solving skills

Communication ability

Teamwork ability

Education

Diploma/Degree in Business, Operations, or related field

Job description

Responsibilities

• Coordinate daily operations across outlets and HQ.
• Provide first-level support for outlet operational issues, including queries and resolutions.
• Track and update operational records, reports, and memos.
• Assist in monitoring compliance with SOPs and service standards.
• Inventory & Outlet Audit
• Assist in monthly stock counts and resolve discrepancies with outlets.
• Conduct outlet audits to ensure compliance with SOPs, service quality, stock handling, and customer care standards.
• Document audit findings, follow up with outlet teams, and report outcomes to HQ.
• Process Improvement
• Identify operational gaps and propose improvements for efficiency.
• Assist in documenting and updating SOPs for outlet teams.
• Work with cross-functional teams (Sales, IT, HR, Supply Chain, Warehouse) to streamline processes.

Qualifications & Experience

• Diploma/Degree in Business, Operations, or related field
• 0–2 years of experience (fresh grads welcome)
• Strong organizational and problem-solving skills
• Good communication and teamwork ability

Skills & Attributes

• Detail-oriented with strong follow-up
• Proactive and eager to learn
• Independent yet team player
• Customer-focused mindset