Operations Executive

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce company in Kuala Lumpur is seeking a candidate to manage online store operations, ensuring accurate product listings and prompt customer service. The role involves collaborating with cross-functional teams on product promotions and inventory management while providing an outstanding online shopping experience. Fresh graduates with a customer-focused mindset and strong communication skills are encouraged to apply. Adaptability in a dynamic environment is essential.

Qualifications

• Experience in administrative work in e-commerce, digital or tech companies is an advantage.
• Good organizational and multitasking abilities are essential.
• Strong written and verbal communication skills are required.

Responsibilities

• Manage day-to-day operations of the online store.
• Ensure accurate and timely product listings, pricing, and inventory.
• Coordinate with the merchandising team for accurate product information.
• Monitor inventory levels and liaise with logistics for order fulfillment.
• Address customer inquiries and complaints professionally.
• Implement quality control processes for product information.

Skills

Detail-oriented

Organizational abilities

Multitasking abilities

Strong communication skills

Customer-focused mindset

Fluent in English

Fluency in Bahasa Melayu or Mandarin

Education

Fresh graduates encouraged

Job description

About the Role

Collaborate with cross-functional teams to launch new products, promotions, and campaigns in retail stores under management.

Responsibilities

• Manage day-to-day operations of the online store, ensuring accurate and timely product listings, pricing, and inventory availability.
• Collaborate with cross-functional teams to launch new products, promotions, and campaigns in retail stores under management.
• Coordinate with the merchandising team to ensure accurate categorization, tagging, and product descriptions for all items listed.
• Ensure all reporting submissions and tasks are done in a timely manner which includes store performance metrics and claims submission.
• Manage inventory levels and liaise with the logistics team to ensure timely order fulfilment, accurate tracking, and resolution of any shipping issues.
• Work closely with customer service to address customer inquiries, complaints, and product returns in a timely and professional manner.
• Implement and maintain quality control processes to ensure accurate and up-to-date information on product availability, pricing, and specifications.

Required Skills

• Fresh graduates are encouraged to apply. Experience in administrative work in e-commerce, digital or tech companies would be an added advantage.
• Detail-oriented with good organizational and multitasking abilities.
• Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams.
• Customer-focused mindset with a passion for delivering an outstanding online shopping experience.
• Ability to adapt to a fast-paced and dynamic work environment.
• Excellent command of English and the ability to converse fluently in other languages (e.g. Bahasa Melayu, Mandarin) will be an added advantage.