Operations Executive

DHL Supply Chain; Johor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading logistics company seeks a skilled manager to oversee daily operations in Johor, Malaysia. The candidate will ensure smooth workflows, manage team performance, and resolve issues promptly. Requirements include a diploma or degree, a minimum of 3 years in logistics, and fluency in English. Candidates should be tech-savvy, have strong leadership abilities, and be proficient in communication. Join us to drive operational excellence in a dynamic environment.

Qualifications

• Minimum 3 years of experience in logistics operations.
• Fluent in English; Mandarin is an advantage.
• Proficient in databases, spreadsheets, and word processing tools.

Responsibilities

• Lead daily operations ensuring smooth execution.
• Drive performance to achieve customer KPIs.
• Resolve operational issues and provide timely communication.

Skills

Leadership

Communication

Analytical Thinking

Project Management

Training Expertise

Tech-Savvy

Education

Diploma or Degree in a relevant field

Job description

Responsibilities

• Lead Daily Operations: Take full ownership of day-to-day activities, ensuring smooth execution across both system-driven and physical operations.
• Drive Performance: Inspire and guide the team to consistently achieve customer KPIs, targets, and service expectations.
• Resolve Operational Issues: Respond promptly to all warehouse-related queries and challenges via email or written communication, ensuring timely resolutions.
• Reporting Excellence: Prepare and deliver accurate daily, weekly, and monthly reports on time, every time.
• Plan & Organize: Strategically manage daily operational planning to optimize resources and efficiency.
• Inventory Management: Maintain optimal inventory levels and ensure accurate stock checks and timely releases.
• Quality Assurance: Conduct daily spot checks on subcontractor performance and operational outputs; halt production if quality standards are not met.
• Documentation Control: Review and validate all documentation and reports prepared by subordinates, ensuring accuracy and compliance.
• Team Communication: Foster open, two-way communication with management and ensure timely feedback from team members on operational challenges.
• Compliance & Standards: Ensure adherence to customer requirements, regulatory guidelines, ISO9001:2000, and OHSAS 18001 standards.
• Audit Readiness: Deliver strong results in internal and external audits through meticulous compliance and process control.
• Continuous Improvement: Facilitate process enhancements, training programs, and quality assurance initiatives to elevate operational standards.
• QC Oversight: Monitor production outputs at any stage, stopping activities if quality requirements are not met; maintain traceability of records.
• Stock Validation: Inspect and approve or reject repacked stocks before handover to the receiving team.
• Process Leadership: Champion the establishment, maintenance, and continual improvement of operational processes.
• Ad-Hoc Excellence: Execute additional tasks and projects assigned by management within specified timelines.
• Performance Tracking: Monitor and report on quality assurance metrics to ensure consistent operational excellence.

Requirements

• Minimum 3 years of experience in logistics operations.
• Diploma or Degree in a relevant field.
• Fluent in English with Mandarin as an added advantage, including the ability to converse confidently, read accurately, and write professionally.
• Tech-Savvy: Proficient in databases, spreadsheets, and word processing tools for tracking, analyzing, and communicating data. Skilled in creating accurate, timely reports and manipulating data effectively.
• Clear Communicator: Strong verbal and written communication skills with the ability to convey ideas confidently and clearly.
• Presentation Pro: Capable of delivering engaging and impactful presentations to diverse audiences.
• Leadership & Supervision: Demonstrated ability to lead, motivate, and guide teams toward achieving operational excellence.
• Training Expertise: Skilled in designing and delivering effective training programs to enhance team capabilities.
• Project Management: Ability to plan, execute, and manage projects efficiently within deadlines.
• Analytical Thinker: Strong problem-solving skills with the ability to interpret data and make informed decisions.
• Independent & Reliable: Able to work with minimal supervision while maintaining high standards of performance.
• Agile Decision-Maker: Skilled in prioritizing tasks, restructuring plans, and adapting to dynamic environments with sound judgment.
• Facilitation Skills: Experienced in leading productive meetings and fostering collaboration across teams.
• Cross-Level Collaboration: Comfortable engaging and working effectively with employees at all organizational levels.
• Technical Acumen: Ability to read and interpret technical documents, regulations, and operational standards.
• Data-Driven: Fundamental knowledge of statistics to support operational analysis and quality assurance.
• Flexible & Adaptable: Thrives in a fast-paced, matrix organization, adjusting priorities as business needs evolve.
• Cultural Intelligence: Ability to interface successfully with diverse personalities, cultures, and work environments.
• Proactive Leadership: Ready to take ownership of ad-hoc projects and lead initiatives assigned by management.