Operations Coordinator

American President Lines; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics provider based in Penang is looking for an Operations Coordinator. The successful candidate will manage customer interactions, oversee transport execution, and handle supply chain documentation. Key responsibilities include acting as a primary contact for various stakeholders, ensuring timely updates on transport events, and supporting performance measurement through analysis of KPIs. Join a dynamic team that values personal growth and continuous improvement.

Qualifications

• Experience in managing customer requests and incidents effectively.
• Proficient in handling supply chain documentation and transport bookings.
• Ability to monitor transport execution and maintain work standards.

Responsibilities

• Act as the first point of contact for customers and stakeholders.
• Handle customer orders and related documentation.
• Ensure timely tracking event updates from suppliers and carriers.

Skills

Communication

Problem-solving

Customer service

Time management

Job description

Operations Coordinator

Location: Penang, MY

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co‑create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Day to day Operations

• First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day‑to‑day business
• Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level
• Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions

Request and Incident Management

• Handling of customer requests and supply chain incidents / disruptions
• Inform / highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise

Visibility and Event Management

• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
• Follow up on missing events and investigate data inconsistencies

Support reporting and performance measurement

• Provide input to supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
• Support analysis of standard KPIs and reports and identify / suggest areas for improvement
• Support the on‑boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

Process Governance

• Act in accordance with all relevant CLL SOP, Work Instructions and job specific procedures
• Support implementation of changes to processes or policies as determined by the process owners

CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.