Operations and Supply Chain Executive (Order Fulfillment)

Masters Career Consultancy Pte Ltd; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy firm in Puchong seeks an Operations and Supply Chain Executive. This role involves providing customer care and managing global B2B transactions, including order processing and communication with stakeholders. Candidates with no prior experience are encouraged to apply. The ideal candidate will have a diploma or degree in a relevant field, proficiency in English, and good knowledge of Microsoft Office. Flexi benefits and appropriate support will be provided.

Benefits

Flexi benefits - RM1.3k prorated from join date for 1st year

Hospital and surgical insurance

Qualifications

• Candidates with no prior experience are welcome to apply.
• Experience in managing shared mailboxes in Outlook is preferred.
• Ability to work independently and proactively.
• Meticulous and organized mindset.

Responsibilities

• Provide excellent customer service by efficiently processing orders.
• Work with the operations team and suppliers to address customer needs.
• Oversee the entire order process from receipt to shipment.
• Ensure production and delivery deadlines are met.
• Update customer and forwarder portals with order details.
• Prepare reports and keep documentation organized.
• Quickly escalate critical issues to management.

Skills

Proficiency in English

Good communication skills

Analytical skills

Problem-solving skills

Customer-oriented mindset

Education

Diploma/Degree in Business Studies/Administration/Management/Supply Chain

Tools

Microsoft Office (Excel, Word)

Job description

Operations and Supply Chain Executive (Order Fulfillment)

No experience required

Candidates With No Prior Experience Are Welcome To Apply

This role is required to provide customer care, manage global B2B transactions in terms of order processing and proper order management in ensuring all order details are accurate, updated and communicated to customers timely. In addition to build positive relationships with key stakeholders namely customers, sales, business developers, operations, quality teams and suppliers/factories.

Job scopes:

• Provide excellent customer service by efficiently processing orders.
• Work with the operations team and suppliers to address customer needs and inquiries.
• Oversee the entire order process from receipt to shipment, keeping customers updated.
• Ensure production and delivery deadlines are met.
• Update customer and forwarder portals with order details and changes.
• Prepare reports and keep documentation organized.
• Quickly escalate critical issues to management.

Requirements:

• Diploma/Degree holder in Business Studies/Administration/Management/Supply Chain or related field
• Proficiency in English
• Experience in communicating with B2B clients or regional stakeholders
• Experience in managing shared mailboxes in Outlook is preferred.
• Good knowledge of Microsoft Office tools (Excel, Word)
• Good verbal and written communication, analytical and problem‑solving skills
• Customer oriented mindset, meticulous and organized, possess the ability to work independently and pro‑actively
• Flexi benefits - RM1.3k prorated from join date for 1st year, hospital, and surgical insurance