Operations Analyst (EMEA Shift)

S&P Global, Inc.; George Town; On-site; MYR 163,000 - 246,000; Full time

Job summary

A leading financial intelligence firm is seeking an experienced professional to manage and enhance editorial operations and workflow automation. The role involves collaboration across teams to optimize the use of tools, including Generative AI solutions, and will require strong analytical and project management skills. Ideal candidates have extensive experience in editorial operations and proficiency in content management systems and relevant tools. This position offers benefits such as health coverage, flexible downtime, and opportunities for continuous learning.

Benefits

Health & Wellness coverage

Flexible time off

Access to learning resources

Competitive pay and retirement planning

Family friendly benefits

Retail discounts

Qualifications

• 4-6 years of experience in editorial operations or digital publishing environments.
• Citizen development experience with low-code/no-code platforms.
• Strong technical aptitude with editorial workflow tools.

Responsibilities

• Assist in the development and maintenance of tools supporting content creation.
• Collaborate with teams to implement solutions enabling productivity.
• Provide training on new tools and best practices.

Skills

Editorial operations

Project management

Analytical skills

Strong communication

Content management systems

Education

Bachelor's degree in Communications, Journalism, or related field

Tools

Microsoft Office Suite

Python

Flow Canvas

Google Analytics

Tableau

Power BI

Job description

About the Role:

Grade Level (for internal use):

09

The Team

Editorial, Design and Publishing (EDP) partners with content producers across all divisions and functions to improve insights for clients, driving innovation alongside standardization to deliver content that is actionable, engaging and brand consistent. Within EDP, the Transformation and Enablement team provides transformative solutions and training to enable teams to reach their optimal levels of functionality, including development and maintenance of tools and technology for editing and designing content across S&P Global's platforms. The team is at the forefront of exploring and integrating Generative AI solutions to enhance content creation, automation, and efficiency in editorial and design workflows.

Responsibilities and Impact

• Assist in the development and maintenance of EDP’s tools and technology systems that support content creation, editing, and publishing workflows across S&P Global's digital platforms
• Work together in process optimization and automation initiatives to enhance editorial efficiency, reduce manual tasks, and improve content quality and consistency
• Collaborate with cross-functional teams to implement transformative solutions that enable editorial teams to reach optimal functionality and productivity levels
• Explore, evaluate, and integrate Generative AI solutions to enhance content creation, automate routine editorial tasks, and improve workflow efficiency
• Provide training and enablement support to teams on new tools, technologies, and best practices for content production and design
• Analyze workflows and identify opportunities for standardization while maintaining innovation in content delivery methods

What We're Looking For

Basic Required Qualifications:

• Bachelor's degree in Communications, Journalism, English, Information Technology, or related field, or equivalent professional experience
• 4-6 years of experience in editorial operations, content management, or digital publishing environments
• Citizen development experience with low-code/no-code platforms to build business applications and automate workflows
• Strong technical aptitude with experience in content management systems, publishing platforms, and editorial workflow tools
• Excellent project management skills with ability to manage multiple initiatives simultaneously and meet tight deadlines
• Strong analytical and problem-solving skills with attention to detail and quality assurance
• Excellent written and verbal communication skills with ability to train and support diverse teams
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for comprehensive document management and reporting

Additional Preferred Qualifications:

• Experience in publishing, media, or editorial environments with understanding of content creation workflows and editorial processes
• Experience with Python and or Flow Canvas for workflow management
• Familiarity with content management systems and the ways in which they operate
• Experience with data analytics tools (such as Google Analytics, Tableau, or Power BI) for measuring content performance and operational efficiency

What’s In It For You?

Advancing Essential Intelligence.

We’re more than 35,000 strong worldwide — so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Integrity, Discovery, Partnership.

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

EEO Compliance Accommodation

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster. The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf