Operational Excellence Specialist (Compliance Operations)

Centauri Services and Technology; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A fintech support services provider in Kuala Lumpur seeks an Operational Excellence Specialist to enhance compliance operations. The role focuses on leading process improvements, ensuring regulatory compliance, and collaborating with various teams to optimize workflows. Candidates should have a relevant degree and at least 3 years of experience in compliance or risk management with strong communication skills. The position emphasizes operational efficiency using frameworks like Lean or Six Sigma.

Qualifications

• 3+ years of experience in compliance operations, process improvement, or risk management.
• Proven experience in process optimization and operational efficiency projects.
• Strong influencing skills and ability to manage through complexity.

Responsibilities

• Lead and execute process improvement initiatives across compliance operations.
• Design, implement, and optimize end-to-end workflows leveraging automation.
• Monitor and analyze operational performance metrics to drive improvements.
• Support the implementation of RegTech solutions.

Skills

Process optimization

Compliance operations

Risk management

Workflow automation

Strong communication skills

Education

Bachelor or Master's Degree in business administration, engineering, operations management, or a related field

Job description

Operational Excellence Specialist (Compliance Operations)

Centauri Services and Technology – Kuala Lumpur, Kuala Lumpur

Centauri Services and Technology Sdn. Bhd. provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. OK Group is most known for OKX—one of the world's largest digital assets exchanges.

In recent years, OKX has also developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a brand trusted by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.

Who We Are

Centauri Services and Technology Sdn. Bhd. provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. OK Group is most known for OKX—one of the world's largest digital assets exchanges.

In recent years, OKX has also developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a brand trusted by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.

About the opportunity

The Operational Excellence (OpEx) Specialist will think big about the Compliance Operation workflows and how you can bring significant impact to the organization in terms of operational efficiency, effectiveness and most importantly, being compliant. The OpEx Specialist is mainly responsible for identifying areas of improvement within the Compliance Operation team and developing systematic approaches to streamline processes, enhance productivity and enhance product-using experiences.

At your core, you'll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of Compliance processes, features, and services.

What You'll be Doing

• Lead and execute process improvement initiatives to enhance efficiency, accuracy, and scalability across compliance operations, such as KYC, AML (Transaction Monitoring), and Sanction controls.
• Design, implement, and optimize end-to-end workflows, leveraging automation and digital tools to reduce manual touch points and operational risk.
• Collaborate closely with Compliance, Risk, Product, and Engineering teams to identify pain points and deliver sustainable solutions that meet regulatory requirements and business goals.
• Monitor and analyze operational performance metrics to drive data-driven decision-making and continuous improvement efforts.
• Maintain standard operating procedures (SOPs) and best practices to ensure consistency and adherence to internal policies and external regulations.
• Support implementation of RegTech solutions, including testing, rollout, and performance evaluation, to improve compliance controls.
• Act as a change agent to promote a culture of operational excellence, continuous improvement, and innovation within the compliance operations function.
• Identify and mitigate operational risks, working with relevant teams to ensure robust controls and audit readiness.

What We Look For In You

• Bachelor or Master's Degree in business administration, engineering, operations management, or a related field.
• 3+ years of experience in compliance operations, process improvement, risk management, or related functions within the financial services or fintech industry.
• Proven experience in process optimization, workflow automation, and operational efficiency projects using methodologies such as Lean, Six Sigma, or Agile.
• Demonstrated ability to build trust and facilitate consensus among cross-functional teams.
• Ability to manage through complexity to identify solutions and deliver results.
• Strong influencing/persuasive skills with a demonstrated ability to influence required different styles at different levels in an organization.
• Familiarity with project management principles and application, including the ability to manage multiple projects simultaneously and evaluate priorities.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Excellent communication and writing skills, and attentive to details.
• Strong understanding of regulatory compliance frameworks (e.g., KYC, Transaction Monitoring, Sanctions etc.) is preferred.

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