Operation Supervisor, First Mile (Mandarin Speaker - KV) - SPX Express

Shopee; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

An e-commerce platform in Kuala Lumpur seeks a dynamic Operations Associate to coordinate seller pick-up orders and perform quality checks at the warehouse. Candidates should have strong communication skills in Mandarin and Malay and be willing to learn. Fresh graduates are encouraged to apply. This role requires excellent leadership skills and the ability to thrive in a fast-paced, agile environment. Join a diverse team focused on optimizing logistics and enhancing the customer experience.

Qualifications

• Candidates currently based in Kuala Lumpur / Selangor are encouraged to apply.
• Fresh graduates are encouraged to apply, open to candidates with no prior experience but a strong willingness to learn.
• Familiarity with postcodes / routing / mapping would be of good use.

Responsibilities

• Monitor & coordinate seller pick-up orders.
• Assign pick-up locations and ensure cost optimisation.
• Perform quality and quantity checks upon arrival at the warehouse.
• Address seller complaints and analyze root causes.
• Ensure timely execution of pick-up activities.
• Assist in the deployment and training of new drivers.
• Monitor and report KPI compliance.
• Ensure compliance with safety policies and procedures.

Skills

Strong communication skills in Mandarin and Malay

Intermediate Excel and Google Spreadsheets literacy

Excellent leadership skills

Ability to work in an agile environment

Fast learner

Education

Diploma / Degree in Business, Supply Chain Management, Engineering or relevant disciplines

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

• Monitor & coordinate seller pick-up order
• Assign pick-up locations according to the timing of pick-up and ensure cost optimisation at all times
• Perform quality and quantity checks once items have arrived at the warehouse
• Address seller complaints and perform analysis to identify the root cause. Simultaneously implementing preventive measures
• Ensure all pick-up activities are carried out in a timely manner by monitoring the productivity of drivers & riders
• Assist the fleet team lead in deployment and training of new drivers where applicable
• Monitor and report KPI compliance
• Ensure the compliance of safety policies and standard operations procedures for warehouse parcel inbound

Requirements

• Candidates currently based in Kuala Lumpur / Selangor are encouraged to apply
• Diploma / Degree in Business, Supply Chain Management, Engineering or relevant disciplines is advantageous.
• Fresh graduates are encouraged to apply. Open to candidates with no prior experience but a strong willingness to learn.
• Strong communication skills, both written and verbal in Mandarin and Malay.
• Intermediate Excel and Google Spreadsheets literacy.
• Familiarity with postcodes / routing / mapping would be of good use
• Excellent leadership and communication skills
• Able to work in an agile environment
• Fast learner, comfortable with fast-paced environment