Operation Supervisor

Melloe Wellness (M) Sdn Bhd; Malacca City; On-site; MYR 40,000 - 60,000; Full time

Job summary

A food and beverage company in Malacca seeks an experienced Operation Supervisor to oversee daily operations. You will manage staff schedules and ensure excellent customer service while maintaining facility standards. Applicants should have at least three years of supervisory experience in the F&B industry, strong leadership skills, and proficiency in data analysis. This is a full-time position and offers a critical role in supporting the company's growth.

Qualifications

• Minimum 3 years of experience in a similar operations supervisory role.
• Excellent organisational and problem-solving skills.
• Proficient in data analysis and reporting.

Responsibilities

• Manage and supervise the daily operations of the branch.
• Ensure excellent customer service and service quality.
• Oversee maintenance and upkeep of the facility.

Skills

Organisational skills

Problem-solving skills

Leadership

Communication

Data analysis

Job description

Melloe Wellness (M) Sdn Bhd is seeking an experienced Operation Supervisor to join our team in Melaka. This is a full-time position that will play a crucial role in overseeing the day-to-day operations of our F&B stall. As the Operation Supervisor, you will be responsible for ensuring the smooth and efficient running of our facility, while also contributing to the overall growth and success of the business.

What you'll be doing

• Manage and supervise the daily operations of the branch, including staff scheduling (main branch), task coordination, and workflow optimisation
• Ensure excellent customer service by monitoring service quality, addressing client concerns, and implementing process improvements
• Oversee the maintenance and upkeep of the facility, including equipment, supplies, and safety protocols
• Collaborate with the management team to develop and implement operational strategies, policies, and procedures
• Provide training and development opportunities for the operations team to enhance their skills and knowledge
• Analyse performance data, identify areas for improvement, and implement corrective measures to drive operational excellence
• Assist with the coordination of special events, promotions, and marketing initiatives to support the company's growth

What we're looking for

• Minimum 3 years of experience in a similar operations supervisory role, preferably in the F&B Industry
• Excellent organisational, problem-solving, and decision-making skills with a strong attention to detail
• Proficient in data analysis and reporting, with the ability to identify trends and implement data-driven solutions
• Strong leadership and team management skills, with the ability to motivate and empower a diverse workforce
• Excellent communication and interpersonal skills, with the ability to effectively liaise with clients, staff, and stakeholders
• Familiarity with health and safety regulations, as well as experience in maintaining regulatory compliance
• Adaptable and flexible, with the ability to thrive in a fast-paced, dynamic environment

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