Operation Specialist (Hong Kong Market)

Marsh & McLennan Companies; Kuala Lumpur; Hybrid; MYR 50,000 - 65,000; Full time

Job summary

A global professional services firm is seeking an Operation Specialist for the Hong Kong market in Kuala Lumpur. This hybrid role includes providing back-end support for broking operations and managing documentation for new business. Candidates should hold a bachelor's degree and have 2–3 years of insurance experience. Proficiency in English and Cantonese is essential. Join a vibrant team offering professional development, a diverse culture, and career opportunities.

Benefits

Professional development opportunities

Supportive leadership

Inclusive culture

Qualifications

• Minimum 2–3 years of experience in insurance or broking operations preferred.
• Ability to thrive in a fast-paced environment.
• Willingness to learn and take on new challenges.

Responsibilities

• Provide comprehensive back-end support to business stakeholders.
• Prepare and manage documentation for new business and renewals.
• Assist with policy verification and data management.

Skills

Proficient communication skills in English

Proficient communication skills in Cantonese

Competency in Microsoft Excel

Competency in Microsoft Word

Competency in Microsoft PowerPoint

Education

Bachelor's degree in any field

Job description

We are seeking a talented individual to join our Business and Client Services team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that requires working as per the respective team's arrangement.

Operation Specialist (Hong Kong Market)

• Provide comprehensive back‑end support to business stakeholders for broking operations.
• Prepare and manage documentation related to insurer and client processes for new business and renewals, including quotations, placing slips, summaries of cover, debit notes, invoices, and policy dispatch.
• Assist with policy verification, data management, and various project tasks in accordance with company standards and operational procedures.
• Contribute to meeting Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Turnaround Times (TAT), accuracy targets, and overall business goals.
• Perform general and ad‑hoc duties as assigned by the manager.
• Participate in on‑the‑job training to enhance skills and knowledge.

What you need to have:

• At least a bachelor's degree in any field.
• Minimum 2–3 years of experience in insurance or broking operations is strongly preferred.
• Proficient communication skills in spoken, listening, and written English and Cantonese to support the Hong Kong market.
• Ability to thrive in a fast‑paced environment, demonstrating self‑motivation and resilience under pressure.
• Competent in using software applications such as Microsoft Excel, Word, and PowerPoint.
• Willingness to learn and take on new challenges.

What makes you stand out:

• Good communication and interpersonal skills.
• Willingness to learn and take on new challenges.
• Excellent coordination skills and ability to work with multiple stakeholders.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion, and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

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