Operation Manager

Private Advertiser; Semporna; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tourism company in Sabah, Malaysia is seeking a Tourism Operations Manager to manage tour schedules and logistics while ensuring quality standards. Candidates should have at least 3–5 years in the tourism industry, with strong leadership and communication skills in English and Bahasa Malaysia. Responsibilities include developing Standard Operating Procedures and supervising a team. This role offers a chance to enhance guest experiences and grow in a dynamic environment.

Qualifications

• Minimum 3–5 years of experience in the tourism/hospitality industry, preferably in a leadership role.
• Strong leadership and problem-solving abilities.
• Able to work under pressure, proactive, and highly organized.

Responsibilities

• Manage and coordinate all tour schedules, transportation logistics, and guide assignments.
• Develop and implement Standard Operating Procedures for the tourism department.
• Supervise, train, and motivate the operations team.

Skills

Leadership

Problem-solving

Communication in English

Communication in Bahasa Malaysia

Organizational skills

Education

Diploma/Degree in Tourism Management

Business Administration

Tools

Microsoft Office

Booking/Reservation systems

Job description

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Manage and coordinate all tour schedules, transportation logistics, and guide assignments.

Ensure all tourism products (tours, transfers, and activities) meet company quality standards and safety regulations.

Troubleshoot any operational issues (e.g., flight delays, weather disruptions) in real-time.

2. Strategic Planning:

Develop and implement Standard Operating Procedures (SOPs) for the tourism department.

Analyze market trends to create new and attractive tour packages (e.g., eco-tourism, cultural tours).

Manage the department’s budget and ensure cost-effectiveness in all operations.

Supervise, train, and motivate the operations team, including tour coordinators, drivers, and freelance guides.

Conduct regular performance reviews and training sessions on hospitality excellence.

Build and maintain strong relationships with hotels, restaurants, activity providers, and local authorities.

Negotiate contracts and rates with suppliers to ensure competitive pricing.

5. Customer Experience:

Monitor customer feedback and implement improvements to the guest experience.

Handle high-level guest complaints or emergencies professionally.

Requirements

Education: Diploma/Degree in Tourism Management, Business Administration, or a related field.

Experience: Minimum 3–5 years of experience in the tourism/hospitality industry (preferably in a leadership role).

Skills:

Strong leadership and problem-solving abilities.

Excellent communication skills in English & Bahasa Malaysia (Ability to speak extra languages like Chinese is a bonus).

Familiar with tourism regulations in Sabah/Malaysia.

Proficient in Microsoft Office and booking/reservation systems.

Personal Attributes: Able to work under pressure (especially during peak seasons), proactive, and highly organized.