Operation Executive (F&B)- Sarawak

CHAGEE (M) SDN. BHD.; Sarawak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading beverage company in Malaysia is seeking a Food and Beverage Operations Executive. This role involves conducting operational audits, ensuring compliance with standards, and enhancing customer service. Applicants should hold a diploma or equivalent with strong communication skills and experience in the F&B industry preferred. The position requires the ability to thrive in a fast-paced environment.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure in a fast-paced environment.
• Prior experience in F&B industry is preferred.

Responsibilities

• Conduct thorough outlet walk-throughs and operational observations.
• Verify POS updates, marketing promotions, and display accuracy.
• Monitor outlet staffing, grooming, scheduling, and labor costs.
• Conduct outlet meetings and briefings on sales and performance.
• Address customer feedback and internal store issues.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal abilities

Ability to work under pressure

Education

Diploma/Certificate/STPM/SPM or related field

Job description

Conduct thorough outlet walk-throughs and operational observations. Ensure equipment and outlet are compliant with SOP standards.

Verify POS updates, marketing promotions, new product launches, and display accuracy. Ensure online devices, memos, menus, and bunting/vacancy posters are current.

Monitor outlet staffing, grooming, scheduling, labor costs, and overtime.

Conduct outlet meetings and briefing on sales, P–L performance, QAQC audits, customer feedback, staff progress, marketing campaigns, team behavior, and leadership skills.

Operational Audit & Compliance

Conduct internal cash audits with appropriate witnesses. Reconcile cash sales, bank-in amounts, voids, and outstanding balances.

Review inventory control, wastage, stock book accuracy, and CGC documentation. Ensure weekly stock takes (every Monday) are completed correctly.

Conduct internal QAQC audits during each visit and report to AM.

Assist with on-the-job training and facilitate ongoing training and refreshers for all levels of outlet staff align with AM guidance.

Customer Service & Maintenance

Address customer feedback and internal store issues.

Monitor staff behavior and professionalism (e.g., body language, phone use, food hygiene).

Evaluate service speed and food/meals preparation time.

Monitor and report maintenance issues.

Planning & Performance Analysis

Identify and address both internal and external factors affecting outlet performance.

Optimize workflows, manage deadlines, and support people's development.

Requirements

• Diploma/Certificate/STPM/SPM or any related field
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure in a fast-paced environment.
• Prior experience in F&B industry is preferred.

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Food and Beverage Operations Executive?
• Which of the following languages are you fluent in?

CHAGEE is a leading international tea beverage company guided by the vision to connect everyone through a good cup of tea. The brand first started in 2017 in the hometown of tea, Yunnan, China, and has since expanded to over 6,000+ stores globally. As we embrace innovation and introduce a modern twist to traditional tea culture, we remain committed in preserving the true tea taste and only use fresh dairy and real tea leaves in all our beverages. The Brand was established in Malaysia in Year 2019. Since then, we are currently operating more than 150 outlets across the whole Malaysia.