Operation Executive - Customer Success

OrgScale Recruitment Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A high-growth client in Kuala Lumpur seeks an Operations Executive to oversee and optimize customer service operations across multiple markets. This critical role involves managing daily operations, improving workflows, and driving strategies to enhance customer satisfaction. The ideal candidate has 2–4 years of experience in customer service or operations, is detail-oriented, and possesses strong communication skills. Become a part of a dynamic team where your operational efficiency will make a significant impact.

Qualifications

• 2–4 years experience in customer service or equivalent operations roles.
• Ownership of tasks and adaptability.
• Ability to present findings to senior stakeholders.

Responsibilities

• Manage day-to-day operations of CS teams across 10 markets.
• Create, improve, and automate workflows.
• Focus on strategies to increase customer satisfaction.

Skills

Experience in customer service or operations roles

Detail-oriented and proactive

Proficient in Google Sheets

Excellent English communication skills

Good problem-solving skills

Job description

About the Opportunity: Are You Ready to Lead and Automate Global Customer Success?

We are representing a high-growth client seeking a detail-oriented and proactive Operations Executive to be the operational force behind their Customer Service (CS) team. This is a critical role where you will be learning and managing the day-to-day operations of CS teams that are operating across 10 markets.

If you thrive on process optimization, automation, and driving measurable increases in customer satisfaction, this challenge is for you.

🔥 We Need You If You Answer YES to These:

The ideal candidate must meet the following essential criteria:

• Experience: 2–4 years of experience in customer service or equivalent operations roles (in tech, finance, or fast-paced corporate environments).
• Ownership: Detail-oriented, proactive, adaptable, and willing to take full ownership of outcomes.
• Tools: Proficient in Google Sheets and quick to learn new tools.
• Communication: Excellent English communication skills, able to present findings and collaborate with senior stakeholders.
• Problem-Solving: Good communication and problem-solving skills.

Key Responsibilities: Your Operational Mission

You will be the core driver of efficiency and excellence in customer interactions:

• Customer Success: Learn and manage the day-to-day operations of CS teams operating across 10 markets.
• Process Design: Create, improve, and automate workflows of the team.
• Impact: Focus efforts on strategies to increase customer satisfaction.

🛠️ Skills That Give You an Edge (Nice-to-Have):

Prior experience in managing multi-market CS operations.

Application

If you are ready to apply your operational efficiency and ownership mindset to high-volume Customer Success operations, please submit your application below.