Operation Assistant / Project Coordinator

PERSOL; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading project management firm is seeking an Operation Assistant / Project Coordinator in Kuala Lumpur to support Japanese Project Managers with app operations and debit card projects. The role involves coordinating tasks, monitoring progress, preparing reports, and acting as a liaison between stakeholders. The ideal candidate will have 3–5 years of relevant experience and be comfortable in a Japanese management environment. This position offers an opportunity for hands-on project execution and operational support.

Qualifications

• At least 3–5 years of experience in operations, coordination, customer support, or sales administration.
• Ability to manage and follow up on work progress efficiently.
• Comfortable working in a Japanese management environment.
• Able to organize and handle multiple tasks effectively.

Responsibilities

• Support Japanese Project Managers in day-to-day project coordination.
• Monitor project timelines, milestones, and deliverables.
• Track status and follow up on task approvals.
• Act as a coordination point between internal and external stakeholders.
• Prepare progress reports and maintain documentation.
• Check and monitor system status related to payment platforms.

Skills

Operations coordination

Customer support

Task management

Japanese management familiarity

Job description

Operation Assistant / Project Coordinator

This position supports two Japanese Project Managers and focuses on ensuring the smooth operation and progress of app operations/development and debit card–related projects through coordination, monitoring, and follow-up.

Core Responsibilities

Project Coordination & Progress Management

• Support Japanese Project Managers in day-to-day project coordination and follow-up activities
• Monitor project timelines, milestones, and deliverables for app operations/development and debit card–related projects
• Track task status, approval flows, and outstanding action items across multiple projects
• Follow up with relevant parties to ensure tasks are completed on time
• Escalate delays or issues to Project Managers when necessary

Internal & External Stakeholder Coordination

• Act as a coordination point between internal teams (development, customer support, operations) and external vendors
• Relay instructions, updates, and clarifications between stakeholders to ensure alignment
• Support communication with overseas teams and partners when required

Reporting & Documentation

• Prepare simple progress reports, summaries, and status updates for internal use
• Maintain project-related documentation, task lists, and tracking records
• Assist in organizing meeting notes and action items

System Monitoring & Operational Checks

• Check and monitor system status related to payment platforms and crypto‑related systems
• Confirm operational status and report abnormalities to the relevant teams

Note: This role does NOT involve fund transfers, payment execution, or approval authority

Administrative & Operational Support

• Support daily operational and administrative tasks related to project activities
• Assist with scheduling meetings, coordinating timelines, and managing follow-ups
• Handle ad‑hoc operational tasks assigned by Project Managers to support smooth project execution

■MUST TO HAVE:

• at least 3–5 years of experience in operations, coordination, customer support or sales administration etc
• Ability to manage and follow up on work progress
• Comfortable working in a Japanese management environment
• Able to organize and handle multiple tasks efficiently

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