Operation Assistant

J&C Pacific Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local tech company located near MRT Station Surian/IOJ Mall Damansara is looking for a full-time non-executive to assist in customer service and operations. Key responsibilities include managing office supplies, troubleshooting customer issues, and coordinating with technicians. Candidates must have at least an SPM or Diploma, 1 year of relevant experience, and be willing to learn new technologies. The role requires a customer-oriented mindset and organizational skills. Salary is between RM 2,500 to RM 3,500 per month.

Qualifications

• 1 year experience in admin, CS or Operations.
• Willingness to learn new technologies.
• May require after-hours or weekend support.

Responsibilities

• Manage office supplies, records, and filing.
• Assist and troubleshoot customer’s issues for all merchants.
• Attend and respond to customer’s inquiries via phone calls, WhatsApp & email.

Skills

Customer-oriented mind-set

Ability to work independently

Organised

Education

Minimum SPM / Diploma in any field

Job description

Responsibilities

• Manage office supplies, records, and filing
• Answer phone calls
• Assist and troubleshoot customer’s issues for all merchants.
• Attend and respond to customer’s inquiries, complaints via phone calls, WhatsApp & email.
• Perform terminal configuration and setup for new outlet and replacement.
• Configure and set up TV box for new outlet and replacement.
• Report on TV / TVbox problems in WhatsApp group and update report file.
• Compile and check returned / spoilt terminals.
• Update terminal master file and jobsheets accordingly.
• Compile calls report received for card payment issue from merchants.
• Compile all faulty call received for Walletz report from outlet.
• Request credentials for terminal setup promptly on weekly basis.
• Coordinate with Technicians, manage inventory, prepare DO and handle loading/unloading if needed.
• Overall to assist with daily tasks in Operation & CS team.

Requirements & Qualifications

• Minimum SPM / Diploma in any field
• 1 year experience in admin, CS or Operations.
• Ability to work independently and handle multiple tasks
• Customer-oriented mind-set
• Organised & Willingness to learn technologies
• May require after-hours or weekend support

Work Location

Near to MRT Station: Surian/IOJ Mall Damansara @ Kota Damansara.

Contact

Interested candidate to email resume to: ****@***.***.

Job Info & Requirement

• Contract Type: Full-time
• Job Type: Non-Executive
• Experience Level: < 1 year
• Job Category: Admin/Data Entry
• Language Required: English, Bahasa Malaysia, Mandarin/Cantonese
• Nationality Preferred: Malaysians Only
• Gender Preferred: All Genders
• Own Transport: None
• Salary: RM 2,500 to RM 3,500 per month