Operation and Maintenance Engineer

Ditrolic Energy; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

An energy solutions provider located in Malaysia, Selangor, is seeking a candidate to function as the O&M provider. The responsibilities include drafting the Annual Maintenance Plan, coordinating site inspections, ensuring customer satisfaction with timely complaint resolution, and conducting performance reviews on customer assets. The ideal candidate should have at least a Diploma or Bachelor's degree in Engineering and a minimum of 3 years' experience in the solar PV field. A proactive attitude and strong interpersonal skills are essential for this role.

Qualifications

• Min. 3 years’ experience in technical roles in the solar PV field, preferably in O&M.
• Candidates may need to travel outstation and work on weekends.
• Ability to work in a team with minimal supervision.

Responsibilities

• Draft the Annual Maintenance Plan for preventive maintenance.
• Coordinate and support site inspections, thermal scanning, and testing.
• Attend to customer complaints and ensure timely documentation of incidents.
• Conduct performance reviews on Customer Assets according to SLA.

Skills

Self-motivated

Good interpersonal skills

Analytical skills

Detail-oriented

Proactive attitude

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree in Engineering (Electrical or Electronic)

Job description

Function as the O&M provider for its customers, as and when required in SLA, DLP obligations, O&M Agreement etc.

Main responsible to draft the Annual Maintenance Plan to enable proper scheduling for preventive maintenance, periodical servicing and other criteria to be met throughout the year.

Coordinate and remotely support site inspections, thermal scanning, panel cleaning, electrical components testing and etc. to ensure that all these activities get carried out without delay.

Ensure annual KPI of the PV system is taken care of, such as PR guarantee, generation guarantee, availability guarantee etc.

Attend to customer’s complaints on defects and/or emergency events that will eventually cause disruption in the PV system, regardless downtime is incurred or not.

Ensure such complaints or incidents are recorded and track in the monitoring platform agreed by the Management.

Ensure response time from case opening time to case closing time is within acceptable limit.

Demonstrate active follow-up to minimize delay caused by third party for cases that involve replacement parts or support from OEM/suppliers.

Ensure the technicians have all incident and maintenance test reports are properly consolidated and documented in a timely manner.

Conduct performance review on the Customer Assets and forecast its performance to ensure fulfill annual guarantees as stipulated in the relevant SLA/Contract/Agreement. If not able to meet the guarantees, corrective measures must be planned.

Assist the Head of Department to perform control on the customer support costs and expenses.

Assist the Head of Department to issue quotations to customers who needed the service as and when needed.

Assist the Head of Department to ensure the Service team’s compliance to company policy guided by ISO processes.

Requirements

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor’s Degree in Engineering (Electrical or Electronic).
• Candidates may need to travel outstation and work on weekend as and when required.
• Min. 3 years’ experience in any technical roles in the solar PV field. O&M background is preferable.
• Self-motivated with a proactive attitude.
• Able to work in a teamwork environment with minimum supervision.
• Good interpersonal skills.
• Analytical, detail-oriented, and conscientious.