Onsite Engineer

Cultivar Staffing & Search; Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

An IT service provider in Malaysia is seeking an Onsite Engineer to provide IT support on desktops and laptops for end users. The ideal candidate should possess basic hardware and software knowledge, strong interpersonal and communication skills, and be able to work under minimal supervision. This is a 12-month contract position that is renewable. Candidates are invited to submit their resumes in MS Word format.

Qualifications

• Minimum O levels holders. Minimum experience is required.
• Possesses basic hardware and software knowledge.
• Able to communicate well in English.

Responsibilities

• Provide IT hardware service and support on desktops and laptops.
• Update customers on service appointment and service status.
• Diagnose hardware and software failures.

Skills

Hardware and software knowledge

Interpersonal skills

Communication skills

Time management skills

Education

O levels

Job description

Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a Onsite Engineerto support them in their growing business.

Responsibilities

• To provide IT hardware service and support on desktops, laptops for end users and corporate customers
• Provide timely update to customers on service appointment, service status till closure of the services incidents.
• Ensure proper parts handling and movement within the team during transit to customers.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problem.
• Install Operation system, firmware, and bios.
• Handles and manages end-user from end to end.
• Handling, resolving, and keeping track of assigned cases through ticketing system.
• Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely.
• Attend new product training via Web based training.

Requirements

• Minimum O levels holders. Minimum experience is required.
• Possesses basic hardware and software knowledge.
• Flexible and adaptable to change.
• Enjoy working with people and prepared to take on new opportunities and experience.
• Strong interpersonal and communication skills
• Vibrant and energetic personality
• Good time management skills with ability to prioritize tasks accordingly.
• Able to work under minimal supervision.
• Able to communicate well in English.
• Must be willing to travel island wide daily (roaming role), transport cost shall be reimbursed.

Working hours

8.30am 6pm

Contract

12 months contract (renewable/ convertible)

Interested candidates are invited to send in your resume in MS Word Format, stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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