Onsite Desktop Support Engineer

NTT DATA; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech services provider in Penang, Malaysia is seeking an Onsite Desktop Support Engineer. This role involves providing day-to-day technical support for end-user IT systems, focusing on incident resolution and user assistance. Candidates should have a degree in IT, at least one year of desktop support experience, and basic knowledge of Windows and networking. Good communication and problem-solving skills are essential for this position. Join a dynamic team in a growing organization offering flexible working options.

Qualifications

• 1+ years of experience in IT Desktop Support or End User Computing roles.
• Good communication and customer service skills.
• Willingness to learn and work in a team.

Responsibilities

• Provide first-level desktop support to end users via various channels.
• Diagnose and resolve hardware and software issues.
• Install and maintain desktops, laptops, and peripherals.
• Support OS upgrades and patching.
• Troubleshoot basic network connectivity issues.
• Respond to user support requests and manage incidents.

Skills

Windows operating systems knowledge

Desktop hardware experience

Basic troubleshooting skills

Networking concepts understanding (LAN, Wi-Fi, VPN)

Remote support tools familiarity

Customer service skills

Problem-solving skills

Attention to detail

Education

Diploma or Bachelor’s degree in IT or Computer Science

Job description

Req ID:355241

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Onsite Desktop Support Engineer to join our team in Perai, Pulau Pinang (MY-07), Malaysia (MY).

Job Summary

Provide day‑to‑day technical support for end‑user IT systems to ensure smooth operation of desktops, laptops, peripherals, and basic network services. The role focuses on timely incident resolution, user assistance, and maintaining IT service quality while working closely with senior engineers and team leads.

Roles & Responsibilities

• Provide first‑level desktop support to end users via phone, email, remote tools, or on‑site visits.
• Diagnose and resolve basic hardware, software, operating system, and peripheral issues.
• Install, configure, and maintain desktops, laptops, printers, and other end‑user devices.
• Support installation, upgrades, and patching of operating systems and standard applications.
• Provide basic troubleshooting for network connectivity issues (LAN, Wi‑Fi, VPN).
• Respond to user support requests and update incidents and service requests in the ticketing system.
• Escalate complex technical issues to senior support teams as required.
• Assist users with basic IT guidance and training on system usage.
• Maintain accurate documentation, job reports, and asset records.
• Support information security practices by following access, antivirus, and data protection policies.
• Assist with IT asset deployment, replacement, and disposal under supervision.
• Collaborate with internal IT teams to ensure timely resolution of issues.

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 1+ years of experience in IT Desktop Support or End User Computing roles (internships included).
• Basic knowledge of Windows operating systems and common desktop hardware.
• Hands‑on experience with software installation and basic troubleshooting.
• Fundamental understanding of networking concepts (LAN, Wi‑Fi, VPN).
• Familiarity with remote support tools and IT ticketing systems.
• Good communication and customer service skills.
• Willingness to learn, take guidance, and work in a team‑based support environment.
• Basic problem‑solving skills and attention to detail.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.