Online Sales Representative

Cactus Life Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing healthcare company in Malaysia is seeking a Customer Engagement & Service Executive to manage customer inquiries and support sales targets. The ideal candidate has at least 1 year of experience in customer service, is fluent in Mandarin and English, and possesses excellent communication and follow-up skills. This role offers competitive salary along with performance-based incentives, bonuses, and a supportive work environment focused on career growth.

Benefits

Competitive salary with performance-based incentives

Yearly bonus and structured increments

Medical, dental, and vision allowance

Free parking

Qualifications

• Minimum 1 year of experience in customer service or online sales.
• Fluent in Mandarin and English, both spoken and written.
• Ability to handle customer complaints with professionalism.

Responsibilities

• Respond to customer enquiries via multiple platforms.
• Meet individual sales KPIs and contribute to team targets.
• Prepare daily enquiry and volume reports for management.

Skills

Customer service experience

Fluent in Mandarin

Excellent communication skills

Proactive mindset

Job description

Requirements

• Minimum 1 year of experience in customer service, online sales, or product upselling — preferably from the aesthetic, beauty, healthcare, or e-commerce industry
• Experience in WeChat Business, Online Sales, Direct Selling or MLM is an advantage
• Proficient in Mandarin and English (spoken and written) — we are seeking candidates fluent in Mandarin to assist Mandarin‑speaking clients
• Excellent communication, follow‑up, and persuasive selling skills
• Strong discipline, proactive mindset, and positive attitude
• Able to handle customer complaints with patience and professionalism
• Able to work on shift‑based schedules, including weekends or public holidays when required

About the Role

MCM Group is a fast‑growing healthcare company based in Malaysia, specializing in health products and wellness solutions. Guided by our mission of “User Health, Partner Health, Corporate Health,” we connect healthcare brands with communities through innovative marketing, e‑commerce, and data‑driven engagement.

Job Responsibilities

Customer Engagement & Service

• Handle and respond to customer enquiries through multiple platforms (Facebook Business, WhatsApp, WeChat, etc.)
• Ensure all enquiries, issues, and complaints are resolved promptly according to company SOPs
• Maintain a response time of within 30 minutes and achieve at least 90% daily response rate
• Demonstrate professionalism, integrity, and confidentiality when managing customer information

Sales & Conversion

• Meet individual sales KPIs and contribute to team sales targets
• Identify upselling and cross‑selling opportunities across health products and promotions
• Maintain accurate records of customer interactions and order details

Reporting & Coordination

• Prepare daily enquiry and volume reports for management review
• Support marketing and sales campaigns by providing customer insights
• Collaborate with internal teams to improve service quality and customer satisfaction

Benefits

• Competitive salary with performance‑based incentives & commission
• Yearly bonus & structured increments
• 13% EPF contribution
• Medical, dental, and vision allowance
• Free parking & safe, modern workplace
• Career growth within the sales, customer experience, or marketing division
• Supportive, non‑toxic culture that values continuous improvement and teamwork