Onboarding Specialist

Synergy Alliance

Kuala Lumpur

On-site

MYR 50,000 - 70,000

Full time

14 days+

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Job summary

A technology firm in Kuala Lumpur is seeking an Onboarding Specialist to provide technical support, lead customer engagement, and drive project success. The ideal candidate will have at least 3 years of experience in technical support within the software or Cyber Security industry. Strong interpersonal skills and a customer satisfaction mindset are essential. This full-time position offers a dynamic startup environment.

Qualifications

At least 3 years experience in pre-sales or technical support.
Extensive knowledge in software/application/Cyber Security.
Strong customer satisfaction mindset with interpersonal skills.

Responsibilities

Lead technical demonstrations and workshops for clients.
Support sales and marketing from a technical perspective.
Handle project deployment and maintenance with expertise.

Skills

Technical Support

Customer Interfacing

Problem-Solving

Team Collaboration

Presentation Skills

Education

Diploma in Computer Science or Related Field

Job description

An Onboarding Specialist is to undertake technical support activities that align with company business needs. The successful candidate involves presale activities to support sales & marketing team in terms of technical to secure sales cycles. The successful candidate also involves all technical related activities in project deployment & maintenance stages in support of organizational strategy and objectives.

Responsibilities:

– Lead customer business value identification and discovery understand how our solutions and their unique differentiation can be used within the customer’s existing architecture, business environment and customer requirement

– Support and cooperate with sales & marketing team in term of technical perspective

– Lead technical demonstration: Execute demos for customers, internal sales and marketing team members. Create and document specific alignment between a technology demonstration and a solution vision. Set a high-quality bar for demo curation, execution, and delivery while engaging with a variety of customer roles, both sale and technical

– Lead technical workshops, seminars, and engagements with customers who are interested in an in-depth understanding of our solutions from an engineering & technical perspective

– Prepare the technical responses to RFPs and other documents as required

– Play a critical role in performing project deployment & maintenance by providing technical expertise to deliver project successfully and meet customer satisfaction

Requirements:

– Diploma in computer science, information technology, electrical/electronic engineering or any other related field

– At least 3 years working experience as a pre-sales or technical support for software/application/Cyber Security industry

-Must be a subject matter expert with extensive software/application/Cyber Security technical support experience

– Candidates should have passion for information technology, self-driven and enjoys start-up environment and problem-solving skills required

– Ability to work energetically independently self-motivated and with desire to succeed and able to keep to agreed timeline

– Having customer satisfaction mindset & strong interpersonal skills to interface with customers

Job Category: IT

Job Type: Full Time

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