On-site Desktop Support Engineer

NTT Communications; Seberang Perai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Penang, Malaysia, is seeking an On-site Desktop Support Engineer to lead a team and provide high-quality IT support services. This role involves troubleshooting and resolving issues with hardware, software, and network operations while ensuring compliance with security standards. Ideal candidates will have a degree in IT, over 3 years of experience in support roles, and strong analytical and communication skills. The position offers opportunities for hands-on technical work and team leadership.

Qualifications

• 3+ years of experience in Desktop Support or IT Support roles.
• Hands-on experience with enterprise applications.
• Basic to intermediate networking knowledge (LAN, WAN, VPN).

Responsibilities

• Lead a team of desktop support associates for effective service delivery.
• Diagnose, troubleshoot, and resolve client IT support requests.
• Provide on-site and remote support to end users.

Skills

Windows operating systems

Desktop hardware

Client handling

Analytical skills

Team coordination

Education

Bachelor’s degree or diploma in Information Technology

Tools

ITIL

CompTIA A+

Network+

Security+

Job description

Req ID:355244

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a On-site Desktop Support Engineer to join our team in Perai, Pulau Pinang (MY-07), Malaysia (MY).

Job Summary

The Desktop Support Engineer is responsible for leading a team of desktop support associates and ensuring high-quality end-user IT support services. This role involves hands‑on technical troubleshooting, client interaction, coordination across IT teams, and driving remediation activities related to network operations and information security. The role supports hardware, software, LAN, voice, and video services while ensuring compliance with security and operational standards.

Roles & Responsibilities

• Lead and coordinate a team of desktop support associates to ensure effective service delivery.
• Act as a primary point of contact for client IT support requests.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues.
• Provide on‑site and remote desktop support to end users.
• Install, configure, maintain, and upgrade desktops, laptops, peripherals, operating systems, and applications.
• Provide preliminary network support for LAN, voice, and video‑related incidents, changes, and projects.
• Coordinate with internal IT teams and stakeholders to establish, modify, and support LAN/Voice/Video services.
• Advise users on appropriate hardware and software upgrades.
• Deliver basic user training on computer operations and applications.
• Complete job reports, maintain documentation, and manage ordering of IT supplies.
• Support and drive remediation activities related to information security incidents, audits, and assessments.

Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or equivalent experience.
• 3+ years of experience in Desktop Support or IT Support roles.
• Hands‑on experience with Windows operating systems, desktop hardware, and enterprise applications.
• Experience in hardware troubleshooting, OS installation, and software upgrades.
• Basic to intermediate knowledge of networking concepts (LAN, WAN, Wi‑Fi, VPN, TCP/IP).
• Demonstrated leadership and team coordination skills.
• Strong communication, customer service, and client‑handling abilities.
• Proven analytical and problem‑solving skills.

Certifications (Optional)

• ITIL Foundation
• CompTIA A+, Network+, or Security+
• Microsoft or other OEM certifications

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity & EEO

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.