On-site Desktop Support Engineer

NTT DATA; Seberang Perai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading business and technology services firm in Malaysia is seeking an experienced On-site Desktop Support Engineer to lead a team and provide high-quality IT support services. The ideal candidate must have a Bachelor's degree in IT and 3+ years of desktop support experience. Responsibilities include hands-on troubleshooting, team coordination, and ensuring compliance with operational standards. This role offers an opportunity to contribute to a dynamic team within a forward-thinking organization.

Qualifications

• 3+ years of experience in Desktop Support or IT Support roles.
• Hands-on experience with desktop hardware and enterprise applications.
• Basic to intermediate knowledge of networking concepts.

Responsibilities

• Lead and coordinate a team of desktop support associates.
• Act as a primary point of contact for client IT support requests.
• Diagnose, troubleshoot, and resolve hardware and software issues.

Skills

Windows operating systems

Desktop hardware

Customer service

Analytical skills

Leadership

Education

Bachelor’s degree or diploma in Information Technology

Tools

ITIL Foundation

CompTIA A+

Microsoft certifications

Job description

Overview

Req ID: 355244

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a On-site Desktop Support Engineer to join our team in Perai, Pulau Pinang (MY-07), Malaysia (MY).

Job Summary

The Desktop Support Engineer is responsible for leading a team of desktop support associates and ensuring high-quality end-user IT support services. This role involves hands-on technical troubleshooting, client interaction, coordination across IT teams, and driving remediation activities related to network operations and information security. The role supports hardware, software, LAN, voice, and video services while ensuring compliance with security and operational standards.

Roles & Responsibilities

• Lead and coordinate a team of desktop support associates to ensure effective service delivery.
• Act as a primary point of contact for client IT support requests.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues.
• Provide on-site and remote desktop support to end users.
• Install, configure, maintain, and upgrade desktops, laptops, peripherals, operating systems, and applications.
• Provide preliminary network support for LAN, voice, and video-related incidents, changes, and projects.
• Coordinate with internal IT teams and stakeholders to establish, modify, and support LAN/Voice/Video services.
• Advise users on appropriate hardware and software upgrades.
• Deliver basic user training on computer operations and applications.
• Complete job reports, maintain documentation, and manage ordering of IT supplies.
• Support and drive remediation activities related to information security incidents, audits, and assessments.

Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or equivalent experience.
• 3+ years of experience in Desktop Support or IT Support roles.
• Hands-on experience with Windows operating systems, desktop hardware, and enterprise applications.
• Experience in hardware troubleshooting, OS installation, and software upgrades.
• Basic to intermediate knowledge of networking concepts (LAN, WAN, Wi-Fi, VPN, TCP/IP).
• Demonstrated leadership and team coordination skills.
• Strong communication, customer service, and client-handling abilities.
• Proven analytical and problem-solving skills.

Certifications (Optional)

• ITIL Foundation
• CompTIA A+, Network+, or Security+
• Microsoft or other OEM certifications

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Work Arrangements & Accessibility

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. NTT DATA recruiters will never ask for payment or banking information and will only use office domain email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.