Omnichannel Online Warehouse Ops Lead

Trendcell; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Malaysia is seeking an Operations Supervisor to oversee store operations and ensure compliance with regulations. The successful candidate will manage daily administration tasks, coordinate with departments, and handle customer inquiries. The role requires at least 3 years of experience in retail supervision and fluency in Bahasa Malaysia and English. Strong communication and interpersonal skills are essential, along with an ability to work independently. Competitive salary and career growth opportunities are offered.

Qualifications

• Minimum 3 years working experience as operations/supervisor in the retail industry.
• Required language(s): Bahasa Malaysia and English.
• Able to work independently with minimum supervision.

Responsibilities

• Ensure all department and store conditions are ready for business at all times.
• Assist with executing all company rules & regulations and strengthen SOP practices.
• Maintain and update all types of licenses in store.
• Ensure store compliance with government health department rules and regulations.
• Handle daily administration tasks such as staff attendance and leave applications.
• Prepare and check reports as needed and submit to Store Manager for verification.
• Coordinate with HQ backend support departments to ensure duties are completed as per schedule.
• Manage customer inquiries, handle complaints, provide solutions politely.

Skills

Communication skills

Interpersonal skills

Customer satisfaction oriented

Ability to work independently

Job description

A leading retail company in Malaysia is seeking an Operations Supervisor to oversee store operations and ensure compliance with regulations. The successful candidate will manage daily administration tasks, coordinate with departments, and handle customer inquiries. The role requires at least 3 years of experience in retail supervision and fluency in Bahasa Malaysia and English. Strong communication and interpersonal skills are essential, along with an ability to work independently. Competitive salary and career growth opportunities are offered.