Officer, Service Quality

GD Express; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Selangor is looking for an individual to manage customer complaints, monitor service quality, and ensure compliance with legal and environmental standards. The ideal candidate should hold SPM or a diploma, have good communication skills, and be proficient in Microsoft Office. This role involves investigating complaints, liaising with departments, and adhering to emergency procedures to ensure operations are conducted smoothly. If you are proactive and detail-oriented, we encourage you to apply.

Qualifications

• Minimum SPM qualifications with 1 year working experience or Diploma qualifications in any fields.
• Basic skills in Microsoft Office.
• Good verbal and written communication skills for clear coordination.
• Interpersonal skills to build positive working relationships.

Responsibilities

• Receive and handle customer complaints.
• Conduct continuous tele-checking to monitor service levels.
• Compile, organize, and file documents related to service quality.
• Adhere to the Emergency Procedure during crises.
• Comply with legal, regulatory, and environmental obligations.
• Prevent unacceptable pollution and implement environmental procedures.
• Comply with the company's IT Policy & Procedures.

Job description

To receive and handle customer complaints by conducting preliminary investigations and liaising with relevant stations or departments for clarification and resolution, and providing appropriate responses.

To conduct continuous tele-checking to monitor and assess branch service levels; report findings accordingly.

Compile, organize, and file documents related to service quality activities, complaints, and investigation.

To perform other related duties and responsibilities as assigned to support the Service Quality Unit.

To adhere the Emergency Procedure (Reference:CDO-MR-EP-P01), ensuring preparedness and compliance during crisis situations.

To comply with all applicable legal, regulatory and other environmental obligations relevant to the company's operations.

To prevent the occurrence of unacceptable pollution or environmental harm by following established environmental controls and good practices.

To implement environmental related procedures such as the Energy Conservation Procedure (Reference: CDO-MR-EN-P01), in support of the company's sustainability objectives.

to comply with the company's IT Policy & Procedures, ensuring adequate protections of confidential data, secure information handling and prevention of unauthorized access and prevention of unauthorized access.

Requirement and Qualifications:

Minimum SPM qualifications with 1 year working experience or Diploma qualifications in any fields

Basic skills in Microsoft Office

Communication & Writing Skills - Good verbal and written skills for clear coordination

Interpersonal Skills - Able to work well, build positive working relationships, and communicate effectively across departments