OFD (Order Fulfillment Coordinator)

NAFCO; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A company in machinery manufacturing is seeking a Customer Service Representative in Seremban, Malaysia. This role involves managing customer orders, coordinating deliveries, and maintaining positive customer relationships. Candidates should possess a bachelor's degree, good English skills, and at least 2 years of experience in customer service or sales support. Proficiency in Excel and knowledge of ERP systems is preferred. Join a vibrant team and contribute to ensuring customer satisfaction.

Qualifications

• Good command of English in listening, speaking, reading, and writing.
• Optimistic and cheerful personality with strong sense of teamwork.
• At least 2 years of relevant experience in customer service or sales support.

Responsibilities

• Update and verify customer demands weekly according to Firm Orders.
• Manage customer orders and coordinate deliveries for on-time fulfillment.
• Follow up on invoices and payments to maintain positive relationship.

Skills

Customer service

Teamwork

Office software

Oracle or ERP systems

Education

Bachelor’s degree or above

Tools

Excel

Job description

Responsibilities

1. Update and verify customer demands on a weekly basis according to the Firm Orders and FCST provided by the customer.
2. Manage customer orders and coordinate deliveries to ensure on-time fulfillment of customer requirements.
3. Follow up on invoices and payments to ensure timely collection, maintaining a positive customer relationship.

Qualifications

1. Bachelor’s degree or above; good command of English in listening, speaking, reading, and writing.
2. Optimistic and cheerful personality, with strong sense of teamwork, responsibility, and ability to work under pressure.
3. At least 2 years of relevant experience; prior experience in customer service or sales support within the machinery manufacturing industry is a plus.
4. Proficient in office software, especially Excel functions; familiar with Oracle or other ERP systems.