NOC Engineer

Fuku; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a NOC member to monitor network systems and enhance operations using AWS cloud technologies. The role involves troubleshooting technical issues, managing incidents, and engaging in continuous improvement projects. Candidates should have experience in DNS management and be proficient in English and Chinese. This is an excellent opportunity for those looking to grow in advanced network technologies.

Qualifications

• Experience with DNS management, registration, and renewal.
• Proficient in both spoken and written English and Chinese.
• Basic experience with Linux systems and web servers.

Responsibilities

• Monitor systems and network services for optimal performance.
• Troubleshoot technical issues as part of L1 and L2 support.
• Track and manage incident reports.
• Handle incident management and escalation.

Skills

DNS management

Linux systems

Network protocols

AWS Cloud Services

English proficiency

Chinese proficiency

Tools

Apache

NGINX

Job description

Role Overview

• Be a pioneer member of the newly established NOC department.
• Engage in network monitoring and leverage AWS cloud services to enhance monitoring capabilities.
• Opportunity to learn and train in advanced network monitoring technologies.
• Participate in continuous improvement projects aimed at automating and optimizing NOC operations, beyond routine incident management.

Job Scope

• Monitor systems and network services to ensure optimal performance.
• Troubleshoot technical issues as part of L1 and L2 support.
• Track and manage incident reports.
• Handle incident management and escalation according to established policies and procedures.

Must Have

• Experience with DNS management, including registration and renewal.
• Ability to manage WHOIS contacts and name servers.
• Basic experience with Linux systems.
• Familiarity with web servers, specifically Apache and NGINX.
• Basic knowledge of network and internet protocols.
• Proficiency in both spoken and written English and Chinese.
• Experience with AWS Cloud Services.

Nice to Have

• ITIL certification or knowledge.