Networking/Web Technologies Native Japanese

ManpowerGroup; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global leader in customer experience solutions seeks a Networking/Web Technologies specialist fluent in Japanese. The ideal candidate will provide high-level technical support and resolve complex issues for enterprise-level clients. Relevant experience in technical environments and effective multitasking skills are essential. This role demands excellent analytical abilities and clear communication skills within a cross-functional team. Salary offered is MYR 9,000/month with a focus on maintaining high customer satisfaction.

Qualifications

• Minimum 2 years of experience supporting enterprise-level customers.
• Experience with web technologies and Identity and Access Management.
• Familiarity with ticketing systems and multitasking complex cases.

Responsibilities

• Provide high-level technical support to enterprise customers.
• Troubleshoot and resolve complex hardware and software issues.
• Collaborate with cross-functional teams for seamless experiences.

Skills

Native Japanese speaker

B2-level English proficiency

Multitasking and prioritization skills

Analytical and troubleshooting skills

Effective communication skills

Education

Relevant certifications in language and technical proficiency

Tools

Zendesk

Salesforce

Microsoft Office Suite

Job description

Networking/Web Technologies Native Japanese

Networking/Web Technologies – Native Japanese Speaker

Client Background: Our client is a global leader in digital customer experience solutions, delivering advanced technical support and enterprise services to a diverse international clientele.

Industry: Information Technology / Customer Support

Salary: MYR 9,000/month

Location: Kuala Lumpur, Malaysia

Job Requirements

• Language: Native Japanese speaker with at least B2-level English proficiency
• Experience: Minimum 2 years of experience supporting enterprise-level customers via multiple channels (email, live chat, screen‑share, phone)
• Technical Knowledge: Web technologies, Identity and Access Management (SSO, IDPs, Provisioning), Graph and SCIM APIs, Custom and third‑party integrations, Webhooks, live streaming, mail servers and delivery, Networks, MAM/MDM/EMM systems
• Proficiency with Windows, Mac, iOS, Android, and Microsoft Office Suite
• Experience using ticketing systems such as Zendesk or Salesforce
• Excellent multitasking and prioritization skills to manage 20–25 complex cases daily
• Strong analytical and troubleshooting skills using engineering‑level tools
• Ability to self‑manage and solve problems independently
• Comfortable working in a fast‑paced, cross‑functional team environment
• Agile and adaptable to frequent product and process changes
• Clear and empathetic communication skills
• Relevant certifications in language and technical proficiency (minimum C1 for non‑native speakers)
• Familiarity with tiered support models and process compliance

Job Responsibilities

• Provide high‑level technical support to enterprise customers across various communication channels
• Troubleshoot and resolve complex hardware and software issues
• Manage and prioritize multiple support cases efficiently
• Collaborate with cross‑functional teams to deliver seamless customer experiences
• Absorb and apply technical knowledge from diverse documentation sources
• Follow established procedures and contribute feedback for continuous improvement
• Maintain high attention to detail and customer satisfaction in every interaction