Network Support Engineer

Glocomp Systems; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT solutions provider in Malaysia seeks a Network Support Specialist. The role demands in-depth knowledge of networking systems and the ability to troubleshoot and analyze network issues. Candidates must possess relevant certifications such as CCNA or CCNP and a degree in Computer Science. This position offers an opportunity to work on various network devices while supporting customers across Klang Valley, requiring travel and personal transportation.

Qualifications

• CCNA, CCNP, HCIA, HCIP or higher certifications are required.
• Deep understanding of networking protocols such as DNS, DHCP, OSPF, and BGP.
• Hands-on experience with monitoring and diagnostic tools is essential.

Responsibilities

• Analyze and evaluate networks to identify and solve issues.
• Configure and install network devices including routers and firewalls.
• Provide Level 2/3 technical support and troubleshooting.

Skills

Networking knowledge

Problem-solving

Technical communication

Customer service

Education

University degree in Computer Science or related subject

Tools

Monitoring and diagnostic tools

Routers

Switches

Firewalls

Job description

3mo ago , from Glocomp Systems (M) Sdn Bhd

• In-depth understanding and practical knowledge of networking systems such as WAN, LAN, Wireless, Security.
• Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
• Ability to respond and resolve tickets that have been assigned within SLA. Closely follow up with customers with adequate email updates until case closure.
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know networking technical terminology
• Configure and install various network devices and services (e.g., routers, switches, firewalls, Load balancers, WLC)
• Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
• Monitor performance and ensure system availability and reliability
• Provide Level 2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Liaise with vendors and other IT personnel for problem-resolution

Requirements and skills

• CCNA, CCNP, HCIA, HCIP or higher
• Deep understanding of networking protocols (e.g., DNS, DHCP, SMTP, OSPF, BGP & etc)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic, and network analytics tools
• University degree in Computer Science or a related subject
• Willing to travel to customer sites within Klang Valley. Must possess own transportation (car).