Network Operation Centre (NOC) Engineer

EPS Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services company in Kuala Lumpur is looking for a candidate to monitor CDN and cloud services, provide first-level IT support, and document network issues. Fresh graduates are encouraged to apply, particularly those with internship experience in IT. The role requires strong problem-solving skills and proficiency in English. This is a permanent position with opportunities for growth.

Qualifications

• Malaysians.
• Open to Fresh graduates with internship experience in NOC/IT support.
• Strong analytical skills required.

Responsibilities

• Monitor and maintain CDN and cloud services.
• Provide first-level IT support.
• Document and track network issues.

Skills

Problem-solving abilities

Proficiency in English

Ability to work

Education

Bachelor’s degree in Computer Science/Information Technology

Job description

Responsibilities

• Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).
• Investigate critical alerts and restore normal operations.
• Document and track network issues, contributing to a knowledge-based system.
• Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.
• Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.
• Assess the potential impact of maintenance activities on nodes.
• Monitor and address cases involving copyright violations, illegal content, and other abuse activities.
• Participate in projects.
• Provide support via email, web portals, and occasionally over the phone.
• Collaborate with escalation teams to resolve service issues efficiently.
• Adhere to company processes and undertake additional duties as needed.

Requirements

• Malaysians
• Bachelor’s degree in Computer Science/Information Technology, or equivalent.
• Experienced level: 0-3 years
• Open to Fresh graduates; internship experience in NOC/IT support, or enterprise technical support roles is a plus.
• Ability to work
• Proficiency in English (written and spoken); Mandarin is a plus.
• Strong analytical and problem-solving abilities.

Sub Specialization : Information Technology; Others

Type of Employment : Permanent

Minimum Experience : Fresher

Work Location : Kuala Lumpur

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