Network Engineer (KL)

Teleperformance USA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global IT service provider in Kuala Lumpur is seeking a candidate for an IT role focused on desktop administration and compliance. Responsibilities include user account management and providing technical support. Ideal candidates possess a degree in IT, certification, and 1-2 years of relevant experience. Knowledge of Windows operating systems and VOIP technology is essential.

Qualifications

• 1-2 years of experience as a PC Specialist, Desktop Specialist, or Technical Support.
• Strong knowledge of Windows Server 2007 and latest server operating systems.
• Ability to respond to various inquiries and effectively present ideas.

Responsibilities

• Implement Teleperformance Global Compliance and Security Policy.
• Perform user account and Windows Desktop management.
• Provide technical guidance to End Users.

Skills

Windows 7

MS Office products

Active Directory

VOIP phone units

Education

Degree in Computer Science or related IT fields

IT training certification

Job description

Responsibilities

• Implement Teleperformance Global Essential Compliance and Security Policy.
• Perform user account management.
• Perform Windows Desktop administration (modifying login scripts, rolling out Desktop changes through Group Policy, applying desktop patches, etc).
• Perform VOIP phone unit administration, installation, deployment.
• Provide technical guidance to End Users after escalation from Service Desk.
• Assist the Site IT Manager in the day to day management of IT operations.

Qualifications

• Degree in Computer Science, Computer Engineering, Electronics and Communications Engineering and other related IT courses.
• Equivalent complete IT training certification.
• 1-2 years experience as PC Specialist, Desktop Specialist, Technical Support or Telecom.
• Analyst in an Enterprise setting preferred
• Must have an extensive knowledge of Windows 7 and latest desktop operating system.
• Must have a working knowledge of Windows Server 2007 and latest server operating system including Active Directory.
• Must have a working knowledge of AVAYA VOIP phone units.
• Must have strong knowledge of MS Office products.
• Must have understanding of basic LAN, telephony and desktop applications.
• Ability to respond to various inquiries.
• Ability to effectively present ideas and concepts to all levels of audiences.