Native Japanese - Travel Project - Customer Service - Visio Location

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent customer service provider located in Kuala Lumpur is looking for candidates to support the Japan market. This role requires a bachelor’s degree or relevant experience in tourism or hospitality, alongside strong English skills. Applicants should possess multitasking abilities, a service-oriented mindset, and knowledge of customer service principles. Candidates must be able to work shifts, including holidays, while managing customer relationships effectively.

Qualifications

• Recent graduate with background in tourism, hospitality or related field, or minimum 1-year experience in the travel/tourism industry.
• Native speaker for Japan with B1/B2 English skill.
• Familiarity with online apps and customer service practices.

Responsibilities

• Assist customers effectively while maintaining a professional demeanor.
• Address customer issues quickly and comprehensively.
• Manage time effectively and handle stress well.

Skills

Multitasking

Customer focus

Service-oriented attitude

Adaptability

Problem-solving

Education

Bachelor’s Degree

Background in tourism or hospitality

Job description

General Requirement (All Roles)

• Candidates must possess at least Bachelor’s Degree.
• Ability to multitask, set priorities and manage time effectively.
• Familiarity and experience with a smartphone, online shop and other online apps.
• Detail-oriented person.
• The candidate must have a service-oriented attitude.
• An outgoing person who is friendly but remains professional.
• Willingness to work on a shift, including working on a holiday.
• Knowledge of customer service practices and principles.
• A focused attitude for solving customers’ issues quickly and comprehensively.
• Customer focus and adaptability to different personality types.
• Ability to deal with stress and work pressure.
• Native speaker for Japan with B1/B2 English skill (Japan Market).

Agent Requirement

• Recent graduate with background in tourism, hospitality or related field or Minimum 1-year experience in the travel / tourism industry and customer support.