(native Japanese) Chat Support Consultant, crypto (Remote)

SupportYourApp; Johor Bahru; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading support services provider is seeking a Chat Support Consultant to provide exceptional customer support in the crypto trading space. Candidates should be native Japanese speakers with strong English skills and online support experience. This fully remote role offers flexible schedules and a dynamic international working environment, rewarding performance and promoting work-life balance.

Benefits

Flexible schedule

Fully remote work

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training

Work-life balance

Qualifications

• At least 6-12 months of experience in customer support.
• Experience in live chat support.
• Financial background is preferred.

Responsibilities

• Provide customer support via live chat, tickets, and email.
• Handle customer inquiries and order disputes.
• Maintain knowledge of the trading platform.
• Manage complaints and follow up on escalations.

Skills

Native Japanese

Strong English proficiency (minimum B2; C1 preferred)

Online customer support experience

Problem-solving skills

Analytical skills

Tools

CRM experience

Job description

Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

• Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
• Handle customer inquiries, order disputes, and appeals
• Provide valid, accurate information and solutions to customer requests
• Manage complaints and appeals, including follow-ups on escalations when required
• Maintain up-to-date knowledge of the company's trading platform and general market conditions
• Understand customers' needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role

• Native Japanese and strong English proficiency (minimum B2; C1 preferred)
• At least 6-12 months of online customer support experience, preferably in crypto or financial services
• Experience in live chat support and handling customer inquiries
• Strong analytical, logical thinking, and problem‑solving skills
• Proof validation skills or payment/banking knowledge
• Financial background is strongly preferred
• Positive and responsible attitude
• Crypto industry knowledge is a plus
• CRM experience is an advantage

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Rewards system
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of opportunities and benefits.