Nail Salon Coordinator

Agensi Pekerjaan EMA; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent wellness service provider in Johor Bahru is seeking a Customer Service Representative to provide exceptional service and manage appointment scheduling. The ideal candidate will have a minimum SPM or equivalent, with at least 1 year of customer service experience. Responsibilities include handling communications, scheduling appointments, and ensuring customer satisfaction. The role offers various benefits such as wellness vouchers, training, and opportunities for promotion.

Benefits

Opportunities for promotion

Wellness voucher

Birthday service voucher

Attractive commission

Parking claim

OT pay

Annual leave

Medical and hospitalisation leave

EPF / SOCSO / PCB

Training provided

Qualifications

• Minimum SPM or equivalent educational qualification.
• At least 1 year in the relevant industry or customer service.
• Strong interpersonal skills to build relationships with customers.

Responsibilities

• Greet and assist customers, introduce salon services.
• Schedule and confirm appointments, send reminders.
• Update schedules, handle financial transactions.
• Attend regular management meetings to provide updates.

Skills

Customer service skills

Interpersonal skills

Communication in English and Mandarin

Education

Minimum SPM or equivalent

Job description

About the Company

Our client is a leader in providing rejuvenating massage experiences and holistic wellness. Committed to creating a nurturing environment for both clients and employees, they offer a range of indulgent treatments, including manicures, pedicures, and waxing services. They aim to be a trusted partner in their clients' journey towards holistic wellness and self-care.

About the Role

This role focuses on providing exceptional customer service to our customers and ensuring efficient scheduling for our nail artists. Your responsibilities will include managing customer communications, scheduling appointments, handling administrative tasks, and keeping up with salon services and trends. You will be the first point of contact for appointment and walk‑in customers, ensuring they leave the salon well‑pampered.

Requirements

• Minimum SPM or equivalent educational qualification.
• At least 1 year in the relevant industry is preferred, or prior experience in a customer service‑related job.
• Able to communicate with customers in English and Mandarin.
• Strong interpersonal skills to build relationships with customers and act as the ambassador for the nail salon with professional and friendly service.

Responsibilities

• Customer Service: Greet and assist customers, introduce salon services, and ensure a relaxing experience. Respond to inquiries via phone, email, or messaging platforms.
• Appointment Management: Schedule and confirm appointments, send reminders, and coordinate with the team to maximize efficiency.
• Administrative Tasks: Update schedules, handle financial transactions, and prepare daily and weekly reports.
• Management: Attend regular meetings with management to report on workplace issues, staff concerns, and customer feedback confidentially.

Benefits

• Opportunities for promotion
• Wellness voucher
• Birthday service voucher
• Attractive commission
• Parking claim
• OT pay
• Annual leave
• Medical and hospitalisation leave
• EPF / SOCSO / PCB
• Training provided