Multilingual E‑commerce Live Chat Agent

DM Dasher; Selangor; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading eCommerce firm is seeking an eCommerce Customer Service Live Chat Agent to manage inquiries through various channels such as Lazada and Facebook. Ideal candidates are fresh graduates with language proficiency and strong typing skills. This hybrid position allows for flexible working arrangements. Employees enjoy numerous benefits including medical coverage, performance bonuses, and opportunities for career progression. Join a dynamic team focused on customer satisfaction and growth.

Benefits

EPF, SOCSO, EIS Contribution

Annual Increment

Performance Bonus

Medical Benefit

Laptop provided

Staff Discount

Qualifications

• Fresh graduates are welcomed to apply! Training will be provided.
• Good command in multiple languages is essential.
• Must be able to commute to Setia Avenue, Setia Alam.

Responsibilities

• Attend to live chat inquiries from various platforms.
• Ensure fast and accurate responses to customers.
• Encourage customers to make purchases.

Skills

Good command (both spoken and written) in 中文, English and Bahasa Malaysia

Typing speed with 40 words or above per minute

Able to work on shift rotation basis

Job description

A leading eCommerce firm is seeking an eCommerce Customer Service Live Chat Agent to manage inquiries through various channels such as Lazada and Facebook. Ideal candidates are fresh graduates with language proficiency and strong typing skills. This hybrid position allows for flexible working arrangements. Employees enjoy numerous benefits including medical coverage, performance bonuses, and opportunities for career progression. Join a dynamic team focused on customer satisfaction and growth.