Multilingual Customer Care Specialist (Mandarin/English)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service solutions provider in Kuala Lumpur is seeking a Customer Service Officer to enhance customer satisfaction through excellent support. The ideal candidate will be proficient in both Mandarin and English, with at least 1 year of relevant experience. Responsibilities include resolving customer issues across multiple channels and providing feedback to improve services. This role requires strong communication skills, time management, and the ability to multitask effectively.

Qualifications

• Proficient in Mandarin and English for effective communication.
• Minimum 1 year of working experience in a related field.
• Strong time management skills and motivation to exceed expectations.

Responsibilities

• Identify and escalate issues appropriately.
• Provide excellent support experience to customers via all channels.
• Ensure first contact resolution and effective follow-up.

Skills

Proficient in Mandarin

Good English

Strong communication skills

Time management

Effective listening

Ability to multi-task

Job description

A customer service solutions provider in Kuala Lumpur is seeking a Customer Service Officer to enhance customer satisfaction through excellent support. The ideal candidate will be proficient in both Mandarin and English, with at least 1 year of relevant experience. Responsibilities include resolving customer issues across multiple channels and providing feedback to improve services. This role requires strong communication skills, time management, and the ability to multitask effectively.