Multichannel Customer Support Specialist

5G-Starlink Pte.; Malacca City; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading company in telecommunications seeks a Customer Service Specialist in Malaysia. The role involves handling inbound and outbound contacts and resolving customer issues. Candidates must have at least a Higher Secondary education and 1-2 years of relevant experience, along with good communication skills. This position requires working in shifts and offers a hybrid working arrangement, meaning employees will not work from home all the time.

Qualifications

• 1-2 years of experience in customer service or related field, preferably in E-commerce/Retail.
• Ability to work in rotational shift environment.
• Proficient in English and Bahasa.

Responsibilities

• Handle inbound and outbound contacts via chats, emails, social media, and calls.
• Resolve product or service problems by clarifying customer complaints.
• Provide quality service to internal and external customers.

Skills

Interpersonal skills

Communication skills

Customer service principles

Typing speed (30 wpm)

Microsoft Windows

Education

Higher Secondary/STPM/'A' Level/Pre-U/Diploma

Job description

A leading company in telecommunications seeks a Customer Service Specialist in Malaysia. The role involves handling inbound and outbound contacts and resolving customer issues. Candidates must have at least a Higher Secondary education and 1-2 years of relevant experience, along with good communication skills. This position requires working in shifts and offers a hybrid working arrangement, meaning employees will not work from home all the time.