Multi-Channel Reservations & Guest Experience Specialist

maneh villa ent; Kuah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company located in Kedah, Malaysia is seeking dedicated staff to manage guest inquiries and reservations. Responsibilities include responding to inquiries via various platforms, processing payments, and maintaining up-to-date booking records. The ideal candidate will engage with guests through greetings and manage daily reports, ensuring high service standards. This role offers a unique opportunity to contribute to guest satisfaction in a dynamic environment.

Responsibilities

• Manage guest inquiries through multiple channels, including WhatsApp and email.
• Process payments and manage new bookings.
• Monitor and update the Google Calendar daily to ensure task accuracy.
• Send birthday greetings to previous guests.
• Prepare and submit the Daily Reservation Report.

Job description

A hospitality company located in Kedah, Malaysia is seeking dedicated staff to manage guest inquiries and reservations. Responsibilities include responding to inquiries via various platforms, processing payments, and maintaining up-to-date booking records. The ideal candidate will engage with guests through greetings and manage daily reports, ensuring high service standards. This role offers a unique opportunity to contribute to guest satisfaction in a dynamic environment.