Mortgage Specialist, Penang

HSBC; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading international bank in Malaysia is seeking individuals to join their Mortgage business. The role requires strong communication and customer-centric skills with a focus on delivering high-quality service. Candidates should have at least 5 credits in SPM and ideally possess 1-3 years of experience in mortgage products. Fresh graduates are encouraged, and training will be provided. The position offers various benefits including EPF/SOCSO, annual leave, and medical insurance along with fast track career progression opportunities.

Benefits

EPF/SOCSO

Annual Leave

Medical Leave

Medical insurance

Sales incentive

Fast track career progression opportunity

Training provided

Qualifications

• Fresh graduates are encouraged to apply; training will be provided.
• 1-3 years of experience in mortgage products within banking or financial services is required.

Responsibilities

• Grow the Mortgage business and cross-sell wealth products.
• Partner with Premier Relationship Bankers to refer potential customers.
• Deliver individual performance and drive overall sales performance.
• Advocate the Personal Banking Proposition ensuring customer centricity.
• Deliver high service standards and best-in-class customer engagement.
• Ensure compliance with product and sales policies.

Skills

Strong communication skills

Customer centricity

Financial planning skills

Teamwork

Mandarin speaking

Education

Minimum 5 credits in SPM

Job description

Requirements

• Graduates with minimum 5 credits in SPM and above
• Fresh graduates are encouraged to apply; training will be provided
• 1-3 years of experience in mortgage products within the banking or financial services industry is required
• Strong communication skills and ability to work well in teams; individuals with Mandarin speaking capabilities are welcomed to apply
• Skilled at financial planning coupled with the ability to identify, analyse, and meet customer’s needs
• Individuals who are customer centric with a strong focus on delivering quality service

Responsibilities

• Responsible in growing the Mortgage business and cross‑sell wealth products and services as determined by the bank
• Partner with Premier Relationship Bankers and Managers in referring potential premier customers
• Responsible in delivering individual performance and driving overall sales performance
• Responsible in advocating the Personal Banking Proposition, leveraging opportunities whilst ensuring customer centricity
• Deliver high standard of service levels as defined by the bank, providing best‑in‑class customer engagement and experience
• To ensure compliance with product and sales policies, procedures and guidelines set by the Bank and relevant authorities are adhered to at all times

Benefits

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Medical insurance
• Sales incentive
• Fast track career progression opportunity
• Training provided