Mortgage Loan Collections & Recovery Specialist

Alliance Bank; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Malaysia is looking for a Collections Officer for Mortgage Loans in Subang Jaya. The ideal candidate should have at least 2 years of experience in non-performing loans (NPL) or mortgage collections, alongside a diploma in any field. Responsibilities include managing inbound calls, updating documents, negotiating settlements, and handling the post-auction portfolio. Applicants with banking or finance experience, particularly in collections, will have an added advantage. Good judgement and knowledge of the Malaysian legal system are also essential.

Qualifications

• Must have at least 2 years of experience in NPL/Mortgage Collections.
• Experience in banking/finance, especially with collections and related legal matters, will be an added advantage.

Responsibilities

• Attend to all inbound calls from the Collections general line promptly.
• Update all cheques received into DMS within the same day.
• Manage the Post Auction portfolio by collecting auction proceeds in a timely manner.
• Negotiate with customers on settlement of accounts when necessary.

Skills

Experience in NPL/Mortgage Collections

Good judgement

Knowledge of Malaysian legal system

Education

Minimum Diploma in any field

Job description

A leading bank in Malaysia is looking for a Collections Officer for Mortgage Loans in Subang Jaya. The ideal candidate should have at least 2 years of experience in non-performing loans (NPL) or mortgage collections, alongside a diploma in any field. Responsibilities include managing inbound calls, updating documents, negotiating settlements, and handling the post-auction portfolio. Applicants with banking or finance experience, particularly in collections, will have an added advantage. Good judgement and knowledge of the Malaysian legal system are also essential.