Mortgage Advisor

HSBC; Puchong; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Mortgage Advisor to manage mortgage applications and ensure customer satisfaction. This role requires a university degree and 2-3 years of experience in sales and quality assurance. Candidates must have strong analytical abilities and be proficient in English. The position offers the chance to work within a supportive team in a diverse environment.

Benefits

Continuous professional development

Flexible working opportunities

Inclusive and diverse environment

Qualifications

• A university degree is preferred for this role.
• At least 2 to 3 years of experience in quality assurance and audit in a sales environment.
• Strong written English skills to present findings.

Responsibilities

• Handle all referred mortgage applications by LG Type 2.
• Verify customer information and appeal for application status.
• Ensure all mortgage applications meet bank policy standards.

Skills

Analytical capacity

Quality assurance

Sales experience

Written English proficiency

Customer engagement

Education

University degree

Tools

Excel

PowerPoint

Word

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an ambitious individual to join our International Wealth and Personal Banking team in the role of Mortgage Advisor, working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities

• To handle all referred mortgage applications by LG Type 2.
• To perform verification of customer information included personal details, income declaration and payment capacity prior submission via recorded telephone.
• To appeal and follow up on customer mortgage application status. Provide sound justification and write up for customer application.
• To ensure all customer documents is in order prior submission and follow up with customer on additional required information during sales process.
• To ensure all mortgage application are accurate and in accordance with the HSBC Bank policy standards and regulatory requirements.
• Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of respond either face to face or at the telephone.
• Make a regular visit to LG Type II agency to maintain strong referral relationship and timely update on policy update and on-going promotion.
• To ensure high standard of sales and service level as required by bank's standard by providing excellent customer engagement and experience journey.

Qualifications - External

• A university degree is preferred for this role as it involves analytical capacity and quick and measured responses on a daily basis.
• Candidates must have at least 2 to 3 yrs experience in managing and dealing with quality assurance and audit related in a sales environment. Experience in Mobile Sales/Direct Sales environment will be an added advantage.
• Must be meticulous, detailed and must be strong in written English to be able to present findings and recommendation from a Quality Assurance perspective.
• Candidate must be well versed with the various risk factors and system dependency and be able to make suitable decisions.
• Candidate must be proficient in English. Mandarin and Bahasa Language will be an advantage.
• Advanced computer skills in Excel, Power point and word is the key requirement for this role.

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritised.

Opening up a world of opportunity.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad